Wendy's - Hope Mills

It really isn’t the employees, I witness the so called manager talking to the employees crazy while walking on the front line with her AirPods in her ear. I don’t like angry people making my food. After that I just left. Hope mills fast food options are on the decline

I ordered a Dave’s single and a baked potato with cheese and sour cream through the drive-through. The food And the presentation was awesome.Dave single burger was put together very well, and the baked potato was big, lots of cheese, and tasted great! Also, all of the condiments and napkins were included in the bag. Bang up job, Wendy’s!

Today I took my daughter to the drive through. As she was making her decision to relay to me the attendant got mildly aggressive and loud. To be fair, I think the volume on the speaker is to high. I told hold while my child makes a decision.When we got to the window we were met by a very aggressive employee. She was NOT the original one in the speaker. She was belittling and abusive. She was the rudest lady I have ever seen I drive through.I hope she has a better day.(Hey Wendy's, order number 3040 today.

Sunday, February 18th, 2024 ~11:10 am. Fam and I went in and placed a dine-in order. My daughter ordered a chicken sandwich, no tomatoes. She was asked if she wanted that to be a single, double or triple. It was a chicken sandwich, not a hamburger. They don't offer chicken sandwiches in singles, doubles or triples. Recall I said she indicated NO TOMATO? It had tomato on it. Mine was a #9 meal (ghost pepper chicken) with LARGE fries. Fries were medium NOT large. I even made eye contact with the person at the register to make sure they understood LARGE. Didn't work. Over ¾ of the drink selections at the multi-function machine were OUT of service. (maybe instead of stepping outside to smoke a cigarette every 5-8 minutes, you could do your job? Speaking of cigarette smoking. If you MUST go smoke, do it more than 2 feet from the main entrance to the restaurant. I don't care to smell the by-product of you killing yourself. Got to the table...dirty. Chose another table. My #9, ghost pepper chicken sandwich was a complete and utter MESS when it was unwrapped. Ghost pepper sauce was ALL over the inside of the wrapper, hence all over the OUTSIDE of the bun. You literally needed a bib to keep from getting it all over your clothes. C'mon people, take the time to do your job right. If you don't you might as well find something less impactful for your employ. It's been a while since I'd been to this location. Looks like it's going to be quite some time before I go back. Sad

Went this store and went through the drive through. Had to drive home to Saint Pauls and whe I got there I found out I was missing a burger I had ordered (Double Pretzel Baconator). When I tried to call and complain someone picked up the phone and immediately hung up. I called back and no one answered the phone. Customer service socks! And that's all I got to say about that. Yall stole $8.40. Shame on you!