Captain D's - Horn Lake

I used to frequent this restaurant because it's conveniently located and I only eat fish. I enjoyed coming here because the manager and staff were always friendly, and the food was decent for fast food. However, since my favorite manager has left, I've noticed a drop in food quality and longer wait times during my visits. While I was willing to overlook the occasional hiccup, it has become more of a consistent issue. Recently, I had to wait 25 minutes for my order, and the food seemed lackluster and poorly prepared. I’ve been a loyal customer, but now I'm hesitant to spend my time and money here again, as it’s not living up to my expectations. I would rate it just under 2 stars.

I decided not to wait in the drive-thru line and went inside, thinking it would be quicker. Jasmine was at the counter, handling both the counter orders and the drive-thru, along with everything else—except for cooking. At one point, she even went back to the kitchen to lend a hand, and we could hear her working away back there. Yes, we ended up waiting longer than we would have liked, but Jasmine managed everything flawlessly, and it was clear she was doing most of the heavy lifting on her own. The customers in the lobby noticed her hard work and admired the grace with which she handled the pressure. There’s no doubt she deserves a salary that reflects the work of three or more people. Jasmine, we see you, we appreciate your dedication, and we applaud your incredible work ethic. You're a rock star! And as always, the fish was fantastic!

The wait time was a bit longer than expected, but the food was definitely worth it. It was delicious and still hot when I got home. Great job!

The boy who worked the window this evening was rude and wounded me and laughing because he couldn't get my order. He screamed, I told you to hold you and forgive me for coming back to the line and then go back to the window. I told him it was his fault. He pretended to attack someone. I refused to come back and the superior came and took my order. She told him to stop running his mouth. He told her he was? He's ruined and has to be fired.

The food was fresh and hot but the service sucks the young lady did not know how to take my order