Caviar House Prunier - HOUNSLOW

Unfortunately we couldn’t find caviar and prunier bar on the information board, or we would of eaten here as well. When we did discover it’s location we opted for Pre flight drinks . Prices average, staff friendly and is always a nice way to start a holiday. Located outside Tiffanys.

Despite being in an airport, service was very slow but friendly. Perhaps I made a mistake by offering Foie Gras instead of seafood! However the menu said Foi Gras Brioche , however I was offered brown goat instead of Brioche as they did not have any. Bearing in mind this is an expensive menu, this is not acceptable.

This well situated, great staff and enticing caviar bar offers good but very expensive food and champagne. depending on who you get to make your food the dishes vary. We still go back every time we fly out of different terminals in Heathrow.

I have used the Caviar and Prunier bar many times as a treat and a time to relax between long haul flights. I used the bar at terminal 2 Heathrow and after what was an enjoyable seafood salad and glass of wine came to pay the bill. Until this point the staff were friendly and courteous but I was very disappointed and somewhat shocked to be told, most forcibly, by a male member of staff that there was no service charge on the bill and that I should leave a tip in cash. I always tip good service and do not need to be told how to behave or what is good etiquette. If this is the level that this company has dropped to then it is shameful and unnecessary. What sort of impression does this give to visitors from overseas. I shall not use this company again.

We usually like having dinner at Caviar House Prunier before taking a flight (especially when we are flying teh two os us, without the children not cheap but a nice treat. But last visit (July 2018 to the outlet in Heathrow terminal 3 was really disappointing: unfriendly and slow service, a mix up between the various waiters on what exactly is served under the name shrimp vs. prawn (the various waiters were not saying the same thing and we ended up with the unpleasant impression taht we were served something cheaper than what we had ordered ... with no price adjustment of course... . Not sure we will go again after that unpleasant experience.