Gail's Artisan Bakery - HOUNSLOW

The bread at the Chiswick branch is delicious, but I was disappointed to see that the cashier was not wearing a mask. It's essential for staff to maintain proper hygiene by washing hands and wearing a mask. I won't be returning until I can be assured of their commitment to hygiene and common sense. If the cashier is unable to wear a mask due to health reasons, she should not be working in a busy shop. Come on Gail's, I don't want to risk getting Covid along with my sourdough!

I will be reporting my complaint to the appropriate authorities, but I want to mention that I had a sausage roll from this restaurant that was freezing cold in the middle and had a neon pink color. Shortly after eating it, I became sick and vomited on Chiswick high road. I was too flustered and ashamed to go back inside to complain at the moment, but I felt the need to caution others about my experience. This is the first time I have ever written a food review, and I am not someone who complains regularly.

I have been buying bread from Gail for a long time, but today I bought my favorite bread that was packed in plastic. Unfortunately, the bread no longer has its crispy crust because of the plastic packaging. I really hope they go back to using paper packaging. The bread has become soft and soggy because of the plastic. I am extremely disappointed with this experience.

We really like the pecan crumb cake of Gail’s, so whenever we pass by we buy one. But today the cashier behaved so awfulI I don’t think I will ever go there.

Good coffee and cakes and service but the toilet must be cleaned more often... the food suddenly tastes not so good when you see there’s no hand wash or no tissue left... just wander what the staff have touched...