Kfc - HOUNSLOW

Order placed through UberEats and advertised promotion on buy one and get one free burger was missed Phoned the store to enquiry about the missing part of our order but member of staff that answered my call, could hardly understand what has been said to them, on top of being unaware of their own in store promotions. Won’t be using this store again. I know errors and mistakes happen but it is the way that we handle them that counts.

This is not a complaint as such, however just an advice. I have not been to KFC for a while now due to the same reasons stated. The wings were very dry and over cooked. Please be aware that there are so many competitors out there. The key is to not slip and keep the standard of KFC. I am disappointed as I was planning on having KFC from the day before an looking forward to licking my fingers as the slogan implies for KFC. Good point the zinger meal and twister was ok. KFC Bath Road.

Terrible waited 30 min for our order. Lots of people waiting a long time to on a quiet Thursday at 8 o'clock. Tell you after you paid that they don't have item. Awful.

**** service no customer service skills at all!! been twice and got my order wrong and only discovered when I got home that half my order was missing!!! The chicken was also stale and the gravy was like water!!!

Very very poor customer service no smiles thank you or hello very slow service half filled drink cups and missing bits of order terrible experience not the first time