Starbucks - Houston

I asked for soy milk and they tried to give me 2% milk. I asked for 3 croissants they said they didn’t have any. I said ok. They charge me for something I didn’t order them they asked if I wanted a receipt, I said yes. then she said sorry I over charged you. I wonder if she would have said anything if I said no receipt. Then once she refunded me, they said oh we do have croissants. Where is the 0 star button??

Not on the standard. I ordered a drink and they did not begin to make it until I complained that it took too long. Obviously, if they didn't go through the car, they could never get her drink until they complained. 10 to 15 minutes after my order. there was no excuse either. the other lady stood there with me, who was a mobile job, complained too and they didn't make them so until I complained. this was Sunday night at 18:30 clock there is no reason that there was a delay

I placed my order online via the app.I walked in at 9:30AM, and my order was supposed to be ready at 9:37AM. Lo and behold, my drink and egg bites were sitting there, happily waiting for me! Super thrilled that the employees were able to complete my order ahead of time, I said thank you!, and no one acknowledged me, which is fine! I know this store is fairly busy and it was probably a little noisy. I then noticed that I needed a straw, as they were nowhere to be found. I admit, it was been awhile since I walked into an actual Starbucks store, so I don't know if straws are no longer publicly available. I stood at the counter, and waited for someone to see me so I could grab one. The part that frustrated me was the fact that the gentleman that was doing mobile orders completed a drink, walked towards me, dropped off the drink at the mobile counter not even three feet away from me, called out the name, and without even acknowledging me, turned around and proceeded to make another drink. ???? Rude. The lady that was taking drive-thru orders finally saw me, and helped me out. So thank you to that sweet lady! A big EFF YOU to the dude.

I ordered a white chocolate hot chocolate and they handed me some one else drink that had mocha and coffee in it. I can't have either of those. I was already at work by the time I took the first sip to notice it was wrong. I called to let them know what happened and they told me to come back and they would remake my drink.I went back after work informed them of the situation and they fixed another drink. The problem was they fixed a regular hot chocolate instead of white chocolate. ??‍ After driving from the window I realized it was milk chocolate so I had to turn around and get back in line again.I explained that they had the drink wrong again and the worker argued stating it wasn't wrong because she fixed it herself.I informed her again that it was chocolate and not white chocolate. I then told her I wouldn't worry but I was allergic and couldn't have milk chocolate. She had zero cares or concerns. She continued to reply with an attitude as if I had inconvenienced her.Long story short after 3 tries and a slight allergic reaction (luckily I only sipped the drink) they got my drink right.

This is by far the best Starbucks I have ever been to. I came by today 02/20/22 with my family and it was jam packed in the drive thru. We decide to wait and I must say the service at this location was extremely fast. The employees at this location know what they are doing. This was my first time at this location and I must say the service was excellent. I highly recommend this location. The drive thru is kinda weird just because it interferes with parking at the other businesses there but other than that this Starbucks is awesome.