Taco Bell - Houston

Cashier Ricardo M at 10:29 provided the absolute WORST customer service I've ever experienced at this place of business. She attempted to overcharge me for my order when I corrected her she began to be hostile. She handed me 4 drinks with no cup holder (wasn't offered so I had to ask). Once she handed me my food I realized there was no sauce in the bag. Before I could ask for it she proceeded to close the drive through window and walk away. She didn't return to the window until 8-10 minutes later and just stared at me through the glass. When I motioned for help she finally opened the window and just stood there. I then asked if I could get a sauce and was met with laughter from her and a second crew member. When I checked my food it appeared to have an unfamiliar smell that I didn't recognize so I could not even attempt to eat my food. I feel as if my meal had been compromised. I would not recommend having her as a representative/employee for this company. She clearly doesn't have the capacity to deliver the bare minimum of customer service. If zero stars was an option, she would have one.

I watched the cook prepare my food, and I was not impressed. He was handling everything on his own, and when I ordered a couple of bean burritos, he barely put any beans in them. It's frustrating—are the beans too expensive for you? And the tacos? They needed more meat! If you want to charge high prices, at least put some decent portions in the food.

I requested no sour cream, but my burrito was filled with it. I don’t think I’ll be returning.

It seems like the staff might be having an off night. They messed up both of our orders. Also, please remember to add sauce to the volcano tacos next time.

Consistent with their tacos and atmosphere here is really nice. If you like taco bell you should visit this one