Moe's Southwest Grill - Huntersville

3. and last time until the dinge changes. have tried to be patient, as I know that the things are rough everywhere, but when the employees scream to customers because they complain, because there is so much confusion on the line and orders where left and right, not cool, switched over. 2 times, various employees, while nice, not yet knowing what she did and received 2 brown pockets of chips, the fat dipped thru, got home and could not eat them because then raw still. 3. times today and service was better, but still get 2 bags of raw chips in oil soaked. train their employees how to properly prepare the chips. so disappointing to come home and have inedible food.

Horrible service, there were two girls working, one was on her phone the entire time as well as eating cheese from the serving containers with her bare hand. The other girl was the only one working while there was a ridiculous line. Photo attached.The food was so-so, they were out of most items. It was my first time there, guess I’ll stick with trusty Qdoba or Chipotle.

Ridiculous how they don’t start the DoorDash order until 5 minutes after the pick up times , please learn to respect the fact that dasher and delivery drivers are just doing their job the same as everyone else . To consistently pull stunts like this makes it very stressful on another person just trying to do their job in a timely manner . I use to work in the kitchen and attention to detail is big as well as making sure you start the order in time even if your line or store is busy you find a way to also incorporate the delivery orders in a timely manner . To wait until you clear the line to start a DoorDash order cost the delivery drivers a lot of time as well as the customers seat on their food and we get paid by the delivery not the hour . Hopefully you will use this review as a way to grow and be better for the world and your 3 party co workers but I doubt it .

The food was great, as it normally is from here, but what impressed me the most was when DoorDash completely messed up and didn't bring 3/4ths of our office's order, the on-duty manager grabbed it and brought it to us herself, even though we were 15 minutes away. We definitely appreciated that level of above-and-beyond customer service! Thank you so much!

The customer service was good... but the most important part.. the food... was not. It was well put together but had no taste/seasoning. Everything was very bland. I work night shift... I had to fight traffic to get to the restaurant, in the rain... fight traffic to get from the restraint to my job only to be very disappointed... to get all the way to work and my food wasn't good but I had to eat it because that's all I had. I've never experienced this at Moe's. I travel for work and it was my first time at this location. I'm also pescatarian... grilled shrimp as a meat choice would awesome.