Sweet Charlie's - Huntsville

The girl working was very rude. As soon as she walked in she yelled for a girl in the back to come up because “there was a lot coming in”, there was 6 of us. They were rude and slow (probably because they were socializing and complaining about how they wanted to go home the whole time). The first one she made was my sons, and she ended up throwing half of it off of the plate because “it was sticky since it hadn’t been used in a while” …which was fine but my son was like is she not going to make a new one since half of it was spilled? It just rubbed me the wrong way I guess. I hate going somewhere to spend my hard earned money and have to deal with terrible customer service. The ice cream was ok, but we won’t be back.

Everything went well at first but the little girl taking our order at the register was being rude and didn 't seem like she wanted to be there. She also saw that my friend was behind me waiting to order and proceeded to take off to the back where she played on her phone then left with some random stranger which she later bragged about when she finally walked back in. Not to mention she left the other two younger girls unattended. 3 teenage girls should not be left unattended at night time without any source of management or security. When asked where their manager was the poor girl look mortified and said, Our manager trusts us. It 's not her fault they were left but management was non-existent in this establishment. The tables were also sticky from not being cleaned, the bathroom wasn 't tended to and we were told they were out of some stuff but when a doordasher came in, they made that item for the doordasher with stuff they said they didn 't have. I do not recommend this place, especially if you are in a rush because there were only 3 ice creams to be rolled ahead of our orders and it took an hour to get one of ours out.

Staff was amazing. Young and doing it I love it. It’s good to see young people working instead of being out on these stress. Hats off to the owner very nice guy he educated me on the reason he hire kids to keep them doing something positive. Ice cream was amazing. Staff knowledgeable. Owner was very nice. Well trained staff keep it up. Definitely will be back

Great food, service and atmosphere. Awesome experience!!

TIPS DON’T GO TO THE STAFF! MANAGEMENT KEEPS ELECTRONIC TIPS. Is this even legal? I just learned that the tips I leave for great service don’t get passed to the server at all. Be sure to tip cash only.