Bruegger's Bagels - ia City

Got a bagel with cream cheese and the inside of the bagel was uncooked dough. I brought it up to the front and the guy working, I’m assuming he was the manager, was extremely rude. This wasn’t my first time here, I’ve seen him in the past getting irritated with guests for taking their time looking at the menu.

Very stingy with the cream cheese if you order a cream cheese bagel. Definitely not an adequate amount for eating both halves of the bagel. But my real issue with this place is that they charge you significantly more for a cheese-jalapeño bagel than they do for a plain or sesame. Before moving to Iowa City I had been getting bagels from Brueggers for years (since the 1990s) without ever getting charged extra for my favorite type of bagel.

Food is spot on. Efficiency is not. Line to the door. OK, they 're busy, I get it.One guy taking money and making all the drinks. Horribly inefficient. Long long-haired guy is great, sings, good attitude, seems to be there every time we go in, but the shorter dark-haired guy is their best employee. Saw that the cash register was the bottleneck and stepped off the line to check out 4-5 customers while the normal cashier made coffee drinks. If a fair portion of your business is hot/cold drinks, that needs a dedicated employee. Perhaps they 're short-handed, but it was a significant wait and it wasn 't due to food preparation. Also always seem to have water leaks. I notified a guy behind the counter of the leak all over the floor and he just said It 's a never-ending battle and shrugged it off. Huge slip hazard, light fixture literally hanging from a water-logged ceiling tile while water steady streamed onto the concrete floor.

I normally love brueggers, but I went in today and ordered my usual sandwhich. They had 2 everything bagels left which is what my sandwich is made on. I waited for 20 minutes while they served everyone who ordered after me. I finally went up to the counter and was like where is my sandwich? They told me they were out of those bagels even tho they had them when i placed my order. It was ridiculous how they just skipped over my order and then sold the last of those bagels.

Have been coming here for a while and the standard has slowly dropped. Hours are wrong online, workers are rude (one was playing music off his phone and interrupted my order trying to get me to pay, half the menu wasn’t available even though I thought all the bagels were available until close(? , and hardly any cream cheese on my bagel and only half on my girlfriends.. will be going to other places from now on.