Arby's - Independence

When we walked in, one of the workers dirty purse and cigarettes were laying on the counter. The worker seemed not to want to be there. No one cleaned the customer seating area. I love Arby's roast beef sandwiches but this particular restaurant was atrocious.

This is an edited review as my experiences have changed. The current staff is absolutely wonderful to deal with! They must have finally taken out the bad employees because lately i have had nothing but positive experiences now. I will hold of on 5 stars to make sure this is consistent.

I would have given zero stars but i cant i have bben here twice but still have yet to get anything to eat the first time was just at 10 even though the hours are listed till 10:30 they were closed and looked like they had been for awhile so i tryed again tonight December 22 2022 i got there at 9 i saw a couple employees inside so figured i would at least get something to eat but they ignored me in the drive through till i left this location is hands down the worst i have ever been to your better … – show

Went trough the drive through and like every other time I've been to any Arby's they did not put napkins in the bag or ask if I would like crinkle cut fries. What happened to doing the basics of your job?

The service was horrible. I will email Arby's directly. Kids “working” were either on the phone ignoring me, or eating in the prep area, again, ignoring me.