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Feedback gevenMy family and I seated ourselves as soon as we arrived at the restaurant, but we were surprised when we didn't see our waitress for 15 minutes! The place wasn't very busy, so we expected faster service. After 25 minutes, we finally received our drinks and a few pieces of bread. Thankfully we had the bread, as we waited another 20 minutes for our appetizers, soup, and salad, which arrived cold and seemed like they had been sitting out for a while. By this point, we had been there for an hour, and our 2-year-old was getting restless and very hungry! I decided to speak with a manager and requested the bill for the food we had actually received and asked to cancel our meal. The manager was very apologetic and took care of the bill. My family and I had traveled from the city for a sporting event and still had an hour drive home, which made the entire experience incredibly disappointing. We often visit the Outback Steakhouse in Lafayette, usually 2-3 times a month, and we love it there. I wish we had waited to dine until we returned to the city because I was really looking forward to my steak and Nashville wings!
I visited several Outback Steakhouses in different cities, and while some were excellent and others very good, this particular one was lacking. The food wasn't up to par, and the service was lacking as well. I won't be returning.
My wife and I were excited to dine out, as we've always enjoyed this particular Outback in the past. However, this time we were quite disappointed. The restaurant was not clean, the salads were wilted and brownish, and my wife's filet was overcooked and tough. She ordered it medium, but it came out well done, which ruined the flavor. My ribeye was a bit chewy and slightly overcooked as well, although I know that the establishment typically uses high-quality meat. We chose not to complain because we were concerned about how the staff might respond to our feedback. The only highlight of the evening was our waitress; she was humorous and personable, and we truly appreciated her service. She was attentive and took good care of us, despite the issues with the food. Given this experience, I can’t imagine returning to this restaurant.
I've enjoyed eating. he had the laughs and hatch shoots with a house salad. I have returned my whole order. I ordered the prime rib outback style, but it came out to look like a dead piece of meat? no typical floor rib so I passed. the menu does not indicate that many items hidden spices that I cannot tolerate for medical reasons. the Brussel sprouts and ranch dressing have a spicy kick to them that I cannot eat, but the taste was great when they can. the owner was nice enough to take off the items, but I left starving and ended with the picking up almost food on the way to home. ? p. s. waitresses shouldn't take it personally and change the service they give because a customer can't eat anything. it has nothing to do with you! being rude will change nothing else than your tip.
Servers kept walking by, never checking in or even getting us started to order or anything to drink, racist--served all the white people and never came to us.
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