Kfc Inverness Milburn Road

This probably has to be one of the worst KFC in the UK. They shut down the good KFC and left this restaurant in place. Bad move. Ordered tonight and burger looked like it had been sitting for hours under the lights. Burnt and dry as photo will show. Do yourself a favour and avoid this KFC. I would rather pay an extra £10 and go to Aberdeen on the bus for one. Store not answering phone so cannot query

As someone who has never written a negative review before, I was frustrated with my recent experience ordering from KFC through Just Eat. When my order arrived, I discovered that half of my items were missing. I immediately phoned KFC to explain the situation, but their response was unhelpful they simply advised me to request a refund. However, I did not want a refund, I wanted something to eat! We decided to drive down to the KFC location (which was frustrating as I had already paid a delivery fee) and spoke with the manager, Dylan. Despite our polite explanation of the situation, we received no apology from the staff. Although we did receive the remainder of our order, we explained that the other half of our food would be cold by the time we got home. Unfortunately, we were met with an unsympathetic response from Dylan, who seemed inconvenienced by our presence. This was very disappointing as this was through no fault of our own. However, I would like to acknowledge that Brandon, who usually serves us through the drive through, is always a pleasure to be served by. He is friendly, efficient, and a joy to interact with. It's disappointing that our recent experience did not live up to the standards that Brandon typically sets. I hope that KFC can take steps to ensure that all of its staff provide the same level of service and care for their customers.

Me and my friend came to visit KFC for some lunch and experienced bad customer service. We ordered through table service and the lady with the glasses hanging round her neck decided to call out the order which we were not paying attention to so ended up in her actually taking it over and slamming it on the table with a sigh. I think the staff need a lot of proper training, I don’t understand why KFC offer table service if it’s hardly used and when it is, it’s taken out on the customer!

Sat for 5 minutes at the drive through, no one said anything even after me saying “Hello” multiple times. I followed the drive through round to the second window and found 3 girls standing there laughing. When they saw me they put their headsets back on but at that point I had driven passed them and away to McDonald’s where I got served in literally 2 minutes. All of this happened on 16/08/2023 between 14:10 and 14:30

One of the best KFCs I’ve been to in a while. Super fast, crispy chicken and the lady at the roll knew her stuff, got me a more for my money that I was going to get based on deals on mini fillets.