Wendy's - Ionia

Did online order for 12.97 drove thru drive thru to pick up order and was told they couldn’t fill my order . They were out of potato and dreamcicle frosty . I asked for my money back and was told I have to go thru the app. The app told me my order was processed and I couldn’t get refunded. So Wendy’s got 12.97 for me to drive thru the window and say hi. The lady at the window had no compassion or knowledge of what I needed to do for my money back. ??‍ if u can’t fill an order DONT take the order. With the economy the way it is people can not afford to give money away for nothing.especially when still raising kids. And every time I go to Wendy’s they r always out of something cash potatoes burgers how can u stay in business if u can’t order your supplies properly???

Worst managed quick-service restaurant I've ever seen.

Honestly I’ve never went there to eat until I had to work there.Only this that I’d honestly eat there is their nuggets. Half of the time you can get them fresh when ordered.It wasn’t a bad place to work honestly.

It took 5 minutes before anybody knew that we were waiting at the counter. So, we got our food well half of it, they told me that they just got burgers delivered and it would be 4 minutes well it didn't take 4 minutes it took 20 minutes. So, I went back to the counter and no one was around so my hubby came up and said, is there any body around and if so where is my wife's burger at. This lady walked up and said, omg we're gonna get it we only have four ppl working so just freaking hold on I said I've been waiting 22 minutes and she said don't care . I will never go there ever again.

Went there on Saturday night, and we were so disrespected. The female manager with the burgundy colored hair, she was rude. Treated us horrible. Had to wait 45 minutes for our food, and then they tell us that they don't have any chili. The nuggets that we got were supposed to be regular and were given the spicey kind. Now let's get started with the girl that was sorta cleaning the dining room. She probably would have done better if she had stayed off of her phone. Inwhich she had stuffed inside her shirt. She was using whatever kind of chemical that they used and would get food for customers WITHOUT washing her hands. With that being said it was a waste of money to remodel the dinning area, as they are not even trying to keep it clean. It was disgusting.