Panera Bread - Irvine

The restaurant staff had poor communication and lacked a customer service attitude. The front desk lady shouted at me to ask for my order, even though the pager had already buzzed and they seemed unsure of where to find my order for pickup. This displayed a wrong attitude towards customers.

Please no onions - some people have food allergies. The bag of chips was already open. Three stars for using plastic utensils.

Today during lunch, the manager in the kitchen was seen cheering on her staff and telling them they were doing a great job. I found this to be very professional and encouraging!

Ordered a big lunch for our office. The manager was attentive to making sure that we had our order correct. The associate making the lunches was also knowledgeable and friendly. Can’t complain. The only thing was that they were out of a certain sand-which.

I’ve had Panera Bread many times via catered corporate lunches but today was my first time actually ordering from Panera Bread. Very disappointed. The mango smoothie for $6 was way smaller than it should have been, and it had a weird taste. The inside of my Smokehouse BBQ Chicken Sandwich was a disgrace. All bread no sustenance. I’m only giving 2 stars because my husband enjoyed the French onion soup. I won’t be back to this location. 0/10 recommend.