The Brasserie - Isle of Wight

We have been a few times in the past and always found the atmosphere and food lovely. This time we had an afternoon tea which was overpriced for what it was. The place is looking very tired and run down. Our table had some sort of stain going across it and looked like an old cafe table from a greasy diner. This close to Xmas it would have been nice to have had a cloth on the table, just to smarten it up.. The tea and coffee were luke warm and the my husand's coffee was sloshed into his saucer because his cup was over filled. I also specifically asked for NO salmon in the sandwiches when I booked , and lo and behold we had salmon. A little bit more effort would have made a big difference.

The Brasserie was closed for lunch and dinner on Monday Tuesday due to staff shortages so we were looking forward to our tariff included dinner on Wednesday. The menu was very basic with 2 burgers, fish and chips and a few other choices but they refused to take our orders in the bar, insisting we sat at the table first. The goats cheese tartlet was clearly a filled imported pastry case with little thought to presentation and the dessert also gave the strong impression that it had been bought in from an external commercial operation. Breakfast was rather chaotic. We ordered an ordinary coffee and a decaf coffee but the waiter didn't know one from the other. On one day the full breakfast had 2 hash browns and on another only one and served without the requested poached egg. The brasserie itself is a fine 2 level room and it was a pity the food and service did not live up to the surroundings.

We had a dinner allowance of £25 each included in our hotel package. This covered 2 courses but had to be supplemented for 3 courses. We must say that we really loved the restaurant, the staff and manager were amazingly pleasant. The food was extremely good and tasty and the Malbec wine was most appreciated. The breakfast was thoroughly enjoyable too. We always had a lovely table and really appreciated the kindness of the restaurant staff.

My mother and I went on a spa break to Lakeside Hotel and Spa. Warm welcome from Jamie as always, bless him. Gorgeous room, lakeview. Lovely spa area and treatments are fantastic. Dinner with Khalid was fabulous. I ordered whole Plaice thinking it would be filleted. My mum ordered Beetroot Risotto which was overly salty. When we voiced our concerns politely, Khalid could not do enough for us and asked if we wanted something else on the menu instead. In our eyes he went above and beyond with his customer service and for that his manager needs to know how kind and responsive he was to our needs. He was efficient and professional, with a personal touch. Highly recommended, thank you Khalid and team. Also shout out to Simona at breakfast, you are always so smiley and hardworking! We will be back!

We booked here for an afternoon tea for a baby shower, service very slow. we booked for 2pm didn’t get served any drinks till half 2 and the afternoon tea didn’t come out till 3pm, the cakes and scone were ok nothing to shout about, but the sandwich fillings were very poor ! I had two with very thin sliced cucumber and tomato and one egg mayo!! I felt very robbed considering it was £21 per head, some people got the odd salmon one but that was pretty much it egg mayo, cucumber tomato . I’ve had a few afternoon teas on the island this was the least value for money, And considering it’s a brasserie too you would expect a lot higher selection of fillings , I did send them an email but still I’ve had no response as we felt it spoilt our afternoon of a special occasion begin an hour late some of the group had to leave in a rush due to ferry’s to catch, I def recommend woods in Godshill afternoon tea or one holyrood Newport if your looking for an afternoon tea that goes the extra mile !! And good value for money