Starbucks - Jacksonville

I placed my order using the app and it took me 14 minutes to arrive at the store. When I walked in, I noticed a couple ahead of me who had ordered before me. The barista made their drinks first before starting on mine. I saw that my two drink tickets were stuck on the grinder, so I knew they had received my order. The barista asked for my name and then assured me that my drinks were next. This is the third time this has happened at this particular store. If I already paid for my drinks on the app, why am I still waiting for them to be made when I arrive at the store?

The drive-thru service can be slow at times due to difficulties with understanding orders correctly. Despite repeating my order, there was still a mistake when I received my drink - I asked for a venti size but was given a grande instead. This mistake made me reconsider leaving a tip. Additionally, I tend to avoid ordering food or breakfast at this restaurant due to their high prices.

This Starbucks location in the area is the worst. The barista, Nicole, is very rude and unpleasant. It seems like one person is making all the drinks for both the drive-thru and inside customers. The baristas do not seem to be helping each other and are more focused on playing around. My recent experience was terrible as I ended up getting into an argument with Nicole, who made me feel unwelcome in the store. They rarely get orders correct because they are too preoccupied with personal conversations. Upon entering this Starbucks, you can immediately sense the negative atmosphere.

Normally, this Starbucks is really good. I ordered two hot chocolates and what I received made gas station hot chocolate better.Heavily watered down to just brown water, little flavor, no whip cream. Very disappointed in what I received verses what I expected to receive.

I waited over 30 minutes for my coffee. The baristas were incredibly rude and had 0 customer service. The barista told me they didn't have time to set up the display for food and didn't know what they had left in stock to eat. I will never come back