Starbucks - Jacksonville

Alexis greeted us and took our drink order. She was so kind and gave great recommendations! We will definitely be back!

I email corporate all the time and tell them that this location is the best in Jacksonville! I drive 30 minutes everyday to go to location only. Everyone is so nice and they treat you like your family. My drink is made perfect everyday and they all know my drink, they really know how to make you feel special. Major shout out to Kyle, I recently lost my grandmother and he always asks me how I?m doing and has such kind words. If you want the gold star treatment, this is your location to go to! Lexi I told you I would brag on you guys! You?re the best!!!

The restaurant is extremely clean! The staff is very friendly, and the coffee is delicious! I even got my drink for free thanks to the reward points in my app, and the cashier was really helpful in guiding me through the process. Overall, it was a fantastic visit!

I'm really puzzled as to why it's so hard for a business this large and well-off, with countless employees, to have enough change on hand. You'd think someone could just make a quick trip to the bank to solve this issue. It's crazy. While many customers at our own business don’t pay with cash, we still make sure to accommodate those who do. It's a poor business move to risk losing long-time customers over something as simple as giving change. I shouldn't have to leave empty-handed because of a problem like this. This is only an issue at this particular location, and it needs to be addressed. There really isn't any valid excuse for this situation. It's disappointing!

I waited for over 15 minutes without any apology or follow-up from the staff. The service was terrible.