Landrys - Jefferson Parish

On June 21st we signed in at the Comfort Suites in Harvey, the Desk Clerk check to see in the assigned room was ready. However, the room was not cleaned. So she sought other room that may meet our need. She did found us a room, It was big enough because I need a sofa bed for my disable sister. Upon entering the room, it smelled, checked bath room, ceiling was mildewed, spotted from water damage, door nob to bathroom entry was missing, based tile near bath tub missing; Microwave was rusty point where it was difficult for tray to move; walls with chipped paint, carpet was very dirty and had a strong order. She provided air freshener to help with scent. Web view of room is very deceiving. And don't represent actual rooms. I was highly disappointed. I am requested a partial refund of room charge.

We stayed two nights prior to boarding a cruise of the New Orleans Port. Location of this hotel was great, Restaurant right next-door called Copleand's was very good. Lots of shopping nearby, very close to the Bourbon Street area. Upon checking in the receptionist tells me it is her first night and she is the only employee in the hotel at this time. Not a big deal. We are simple. Just need a safe/clean place to sleep. She only has us down for one night and cannot figure out how to access our other night reservation. She wanted me to sign the amount for the two nights but couldn't guarantee that I actually had a room for two nights because she couldn't find the reservation. I had the numbers ready and available. She then just says it's fine I don't need to sign it and we can look at it in the morning. Okay. We go up to the room and need sheets, blanket and pillows for the foldout bed. My husband goes down to the desk and waits almost an hour for her to come back inside. He then gets the sheets and comes upstairs. The sheets that we were given had large burn holes in them. The couch cushions had large dark stains all over them. There was no blowdryer in the room (advertised as having one) breakfast was good. that evening when we returned for the night there were what appeared to be homeless people using the buildings electricity, The guy was suffering from pretty severe mental illness yelling at himself. There were two altercations in the night that required the police to be called. The lobby smelled as if someone was smoking inside of it. It was damp and musty. my card was in the end charged correctly, but it was not a good experience. I recommend no one staying here prior to a cruise in the future. We attempted to find another hotel for the second night but everything was booked since it was a Saturday. It was $180 per night when we stayed which was way overpriced for the disgusting condition of this hotel.

We booked months in advance for a 2 bed room showed up to a 1 bed room for people; they told us they had no other rooms. I didn’t get a refund. Room was dirty. Manager did not assist. Our friends that had a room next to us said there was a condom wrapper in their floor. Awful experience.

Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning. Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called and maintenance never answered. I couldn’t put my items in the room and leave because we didn’t want our property stolen. I went to my mother in laws room room 310) and there were roaches that were still alive on her walls, as well as, dirty curtains and a moldy smell. Her sheets were also dirty. At this point, it’s time to speak with a manager. We both went back to the front desk to ask for a manager. The clerk stated all other rooms at the hotel were booked and stated the manager was out of town but she would call him. Once she got the manager on the phone, he told her to tell us he would comp both rooms 50% or we could go somewhere else. At 1am, there was nowhere else to go and we had both just spent $234.00 each on a room here so we decided to wait it out. We went back upstairs to talk to my wife and father in law when suddenly we began to hear a couple yelling at each other and physically fighting in the hallway. It appeared the male involved assaulted the female and she spit in his face. Nevertheless, it was a horrible night. The front desk clerk came upstairs and escorted both of them out of the hotel. The next morning when it was time to check out, there was an entire wedding party in front of us filing a complaint about the conditions of their rooms as well. The front desk clerk tried to call the manager to see how to process the 50% off rooms and he never would answer. We proceeded to leave because we had to board a cruise ship and once we got on the boat, we received a call from the front desk stating she got in touch with the manager and he had no recollection of saying he would comp our rooms 50% and there was nothing that would be done. We were absolutely furious! I ended up having to file a complaint with corporate and they agreed to send me a check for half of my money back which hasn’t arrived yet). Beware of the deceptive photos online. I would not want anyone to experience what we went though. This is the first hotel in our life where we’ve had to sleep fully dressed because of the filth inside.

When I was checking in, the area around the hotel is not great. They can't control that, I get it. I got to my room, the carpet was wet. Not humid. Wet. There was water dripping from the ceiling in several places. The sheets were moist, and had several cigarette burns in them. The carpet had a lime green something in several places growing from it. The bathtub was rusted out and the water flow was minimal at best. There were chips in the tub as well. The shower curtain was too short so the water from the shower flooded the bath floor. There was no hook to hang a towel, no toilet paper holder, just the cabinet. I had 2 light bulbs burnt out- one in the entry and one in the bathroom. There was supposed to be a partnership with a fitness center but the front desk didn't know what that was. The marijuana smell in the hotel is strong. My billing was not correct, still isn't and I left my number for a manager to call me a week ago. Still no call.