Starbucks - Jermantown

First of all what the actual heck is happening here. this is very close to my school and i walk there on occasion, the employees are nice(ish) but honestly quite incompetent. i have a lot of sympathy for people that work in places like this but come on at how slow these people are they shouldn't be working in a fast paced environment like this. the drinks over all weren't mixed and had way too much syrup despite giving very clear instruction.

The Chinese that works there are very slow. I will wait 40 minutes for a coffee, not a long time.

The woman working the counter always seems to be out of it. I am not sure why but she does get everything right most of the time. It is much slower than a normal Starbucks being inside of the giant (the worker can sometimes be pretty distracted and you end up waiting a long time). It’s nice to have a Starbucks here but the customer service needs work.

Firstly, Starbucks employees in Giants are not given the same training as regular Starbucks. They're essentially given a recipe book and are told to work alone. After I received drinks that look like I made them myself instead of paid someone $30 for... I was informed by a giant staff member that the training they received is all online. This was also after a few prior visits with similar results. Fourth time is definitely shame on me.

Worst Starbucks. Keep messing up my drink, don’t know how to take an order especially customized orders. First they would ask me what I want, then they would ask me to repeat so they can write it down. Like you could’ve done it the first time?!?Also why don’t they fill up my venti all the way up like other Starbucks!? (Pic- I just took one sip)