Cold Stone Creamery

It 's ridiculous that no matter what size you order, the same amount of mix ins are added. For instance, if you order a quart of a flavor that has cookie dough, you get one cookie just as when you order a smaller size like a like it . Extra cookies are an added charge. I 've never experienced this at any other location the amount of each mix in is dependent on the size of your order. I will keep my business at Marble Slab.

My grandson told me to give five stars to Cold Stone Eagle River. He got a medium cotton candy with gummy bears and sprinkles in a waffle cone dipped in chocolate and sprinkles. He made sure I gave the five stars in the correct app

Order strawberry ice cream. Not sure what I got didn't taste like strawberry.

Yet again tried to go to coldstone for some ice cream. Walked in. One person making online orders. Never even greeted us. After 5 minutes I asked if there was anyone to serve the customers in the actual store. He replied someone else was in the back and would be out eventually. They didn't come out and we ended up leaving. Very poor customer service. Will not be returning ever. We have a houseful of kids and use to love bringing them here to coldstone. They will not have our business any longer.

I highly recommend staying away from this location. EVERY time that we go, either the blenders are broken, which has happened twice, or the customer service is subpar. This last time, the blender was actually working which was a plus because I always get the milkshakes. This time, there were twins and an adult, I assumed she was the manager. There was a line out the door. We waited over 20 min before being seen, not the problem, but when we got to the front, they said that there were out of milk ? ... Carrs is right across the street. They also had horrible customer service and the adult did not want to manage the store. The twins just bypassed the order until one of them finally pulled out the last bit of milk, about a cup and tried to make a shake for both my husband and myself. They were still rude. I recommemd going to wild scoops. Marble slab, the grocery store, the convenient store... anywhere other than this location. I wouldn't be surprised if they go out of business.