Mcdonald's - Kalamazoo

Eating at this mcdonalds location is never fresh. the shake and special coffee machines are always broken. I ordered a child happy eating, the fries and diving sauce were not present. they rarely get everything they ordered. very disappointing.

I waited 23 minutes in line after I had given my mobile order code, only one car advanced in 23 minutes, I only get a half hour for lunch, I had to go back to work hungry, Boo on you McDonald's, I get this happen, but for 23 minutes to serve one customer, I'm sure you can do better than that

I stood at the counter and waited for service for about ten minutes. I finally spoke up and still they a acted like they didn 't hear me. I had to say excuse me multiple times to get someone 's attention. I asked if someone was working the cash register then they told me to order at the kiosk. I just love going into a service based business and being ignored and treated as if I don 't exist. That 's also why three other customers walked In and left while I was waiting on the one kiosk that was working . If I was the owner of this business I would do something immediately about this matter. That is customers lost and all due to your employees not caring.

This is and has been the best McDonald’s on the west side of Kalamazoo!!!! For a couple years now.What you order comes fresh every time ;)There are bad McDonald’s in Kalamazoo but this is top notch!!Thanks to a hardworking manager that keeps his crew going.I don’t know his name unfortunately!!Every McDonald’s around should learn from this 1!!!Thanks again west main/9nth st McDonald’s!!!!No pictures lol but the food is hot and fresh!!

I only go here on my way home from my grandsons Dr appointment. It seems as if the play place is always closed, today there are two managers having a meeting in there. Don't you have offices at this location?So I'd like to thank this location for continually disappointing children!Also, the service is slow and they utilize kiosk instead of clerks. This system is a long way from polished.