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Feedback gevenWe are incredibly thankful for our server, Jennifer. Big Boy in Kalkaska is conveniently located halfway between our home and our close friends who live in Reed City. After just a couple of visits, Jennifer recognized us and remembered our orders. The food is consistently hot and delicious. Like many restaurants, they are short-staffed, but we never have to ask for coffee refills. Today, we returned home only to realize that my husband had dropped his wallet. When I called, Jennifer answered and ensured that the wallet was kept safe for me to pick up, even after another hour's drive back. My only complaint is that the women's restroom always has an unpleasant smell. However, the friendly staff more than makes up for it.
I'm still adjusting to the slower service up north. Our food arrived cold, and our server didn’t return to check on us. We waited an hour and 40 minutes for breakfast, which seems to be the norm in this region. Oh well!
The service was good, and the waitress was very pleasant, but she seemed overwhelmed with too many responsibilities. I believe the restaurant might be short-staffed. We had to wait 15 minutes before we were even given water and menus.
We visited on a Sunday morning very busy Only a slight wait for food waitress was amazing Wheelchair accessibility: Plenty of room in dining areas but a bit tight in bathrooms
Got seated right away. Took forever to take our order. Didn't enjoy the meal. Toast was burnt. Had to go get jelly myself. Omelet barely had cheese. Over all it was not a good experience. In my opinion the management need to step up and get that restaurant in order.
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