Claim Jumper Steakhouse

Food was delicious but our services was not so good. Our server took forever to come by and check on us even though there wasn't that many customers in our area. I understand when there's a lot of people but we waited more than 10 minutes for him to pick up our check after he dropped it off.

My husband and I visited this Claim Jumper for the first time in at least a decade. Unfortunately, it was nothing like what we had remembered it to be. First, aesthetically, the restaurant had not undergone any renovations within that decade, so everything literally looked as though it had been frozen in time. That includes the grime and dirty windows and window seals. It would be best not to be seated next to them if you’d like to maintain an appetite. ? We ordered the artichoke dip and chips as an appetizer and that was the first sign that this experience was not going to be like the last time, 10 years prior. The chips were so thin and bland, it’s hard to understand how they could be considered for a dip as thick as artichoke dip. The actual dip tasted of bacon grease and absolutely no other flavor. So that experience was a complete L (loss). Onto the dinner—my husband had a marinated lemon and herb shrimp with a baked potato and Brussels sprouts. While the presentation was actually very appetizing, The sprouts were literally hard as a rock—so much so that I had to show our waitress that we could not even put our fork through it. It seemed as though they were frozen and dropped into a sauté pan and literally blackened on both sides with no regard to actually cooking the inside. Awful. The shrimp were a bit soggy, and the baked potato was, well—like any other baked potato…lol. I opted for the factory burger and fries. Both the burger and fries were over cooked and had absolutely no flavor at all. A complete waste of calories. Last, we ordered the pecan butter cake, which came with a scoop of ice cream on top. To our disappointment the cake was literally cold to the touch, as if it had been brought straight from the freezer to the plate. Despite the coldness, the butter cake was actually fairly good. Not sure if that’s because of how extremely bad everything else was, but I was certainly not terribly disappointed in the taste. It was crunchy on the outside and moist inside. Overall, this restaurant gave me the feeling of being on its last leg. ?

Per owners request. What could have been done different to get a 5 star rating.First, no one was waiting and it still took 5 minutes for a busser to ask if we've been helped. He had a smile at least. The girl was right there and she never looked up to see if anyone was there, even though we were talking to each other. The noises should have alerted her.My food (choose 3) was dry, chicken burnt on bottom, I asked for medium, and got medium rare. Waved server down for all we needed vs him coming to us and asking if we are ok. Things moved really slow for it to be mostly empty.Would I travel 35 miles again for it? I'd go to Pasadena instead. I had the choose 2 and food was falling off the bone and very tender. Waitress visited us so much I was very pleased.

Air conditioning was broken. Server was talking poorly of his manager and company as a whole. Very unprofessional. Salad bar was broken. Refilling of our drinks was almost non existent. Such a bad experience.

Even though we booked a reservation with open table when we checked In with our reservation it took just as long to get seated as the other guests who got there when we did. So don't even bother booking something ahead you will still have to wait. They were short staffed and waiter took a very long time to take our order but he apologized and it wasn't his fault they were short staffed. He was kind and funny and worked as fast as he possibly Could so 5 stars for The waiter! The food was delicious, then again we were starving from waiting so long to get seated and waiting so long for our order to be taken that anything might've done the job!