Pollo Tropical

Got there at 8pm today and The cashier was cursing at a customer then got sent home and getting in her face. He waited for the customer to get in her car and started chasing her lol it’s 8:45pm and I still didn’t get my food. Manager gave me my money back and couldn’t care less.

I bought lunch for my work crew, and they loved it. Freshly prepared and tasty.

DO NOT order from this place I NEVER RECEIVE what I order, I gave them like 4 chances and my order is just never correct, it feels like a waste of money. Never spending a dime here again.

Homeless people setting inside make it very uncomfortable

This is my last time visiting this location. The past few times I’ve visited this location, the staff has been extremely rude with not only me but others. 90% of the staff displays a bad attitude with loud talking, neck and eye rolling even when the customer is being nice to them. I’m very disappointed that this is the closest store to my residence.