Dickey's Barbecue Pit - Kapolei

I ordered 5 plates, 1 mixed meats (which one of the meats did not come in the plate it was empty). The rest of the plates were brisket with the sides that come with. When I contacted the store they refused to help other than I bring the plate back after iwas already at work and they'll replace the missing meats. The manager gave me the run around this was on 11/4/22. It's now12/2/23 and I still have not got my refund for the missing meats. It's so difficult to get a hold of anyone at the store letalone a manager who understands I didn't get what I paid for. I wouldn't mind if it was just one plate and it wasn't anexpensive order,but my total was $90 plus tax. I hope the service gets better the worst part was the manager wanted a photo ofthe plate with the missing meat the receipt which the two workers in the store did not provide. I only got my emailedreceipts. Maybe they should hire employees who can do simple tasks like follow the order on the ticket then I wouldn't have todeal with this.

Is this for real? We?ve been going to Dickey?s for years and today we drop almost $100 on a meal and this is legit Kraft mac and cheese. We even got two mac and cheese sides because it was always our favorite. Very disappointing.

Ordered a pound of sliced brisket and what we received was not sliced and possibly one of the worst brisket ever had. Dry and overly salty. At almost $30/pound it was totally unacceptable. We've had other items from this location that were very good butcan't recommend the brisket After talking with the manager they hooked me up with some legit smoked brisket! Thanks so muchfor reaching out and taking the time to make right. ????

Until a couple months ago I would have given you a 5 rather than a 3. You used to have cooks and servers who understood Texas style barbecue but now it appears to be more local employees being trained on the job who do not really know how to prepare itproperly. I asked for the brisket to be thin sliced but it was totally shredded. The fried okra did not taste right at all. Iwas there on a weekday at noon hour and there was no line and only one table occupied. I will hesitate before going back anytimesoon.

This place is hot garbage. BBQ is overcooked and lukewarm/cold. Mac cheese was luke warm and trash. Potato salad was the equivalent of store bought bucket junk. My 3yo daughter wouldn't even drink the sweet tea because it was sour. Usually youwant the meat to fall off the bone of the rib instead the bone was falling off the meat from being so overcooked. Garbage, goto Canes and take some BBQ sauce with you.