L&l Hawaiian Barbecue - Keaau

DO NOT GIVE THIS PLACE YOUR BUSINESS!!!Went to L&L in Keaau to grab a few plates for dinner (4/31/24)I will say any time I have ever been there the lady at the counter is horribly rude to everyone. I have come to expect it and do not really go there as a result (exception tonight for a variety of reasons) well when I went in to order I saw an Auntie standing there trying to talk to them about the loco moco she ordered. When she opened it to question them about it (ANYONE WOULD HAVE) the meat was DRY AND HARD, eggs were not coooked the way she ordered etc. she was both calm and polite and asked that they take it back so that she could have it replaced.The lady completely ignored her and yelled to the cook. The cook promptly came out of the kitchen. He too was incredibly rude. Told Auntie “that’s the way I cook it” Auntie politely responded that she had ordered this many times before and that this was not what she had received in those past orders.The cook then became aggressive with her and told her that that’s how he cooks it and if she didn’t like it to never order it again. He further told her that he would replace it, but with only a mini plate. (Her other plate was full sized and she paid for a full size plate)Poor Auntie was so exhausted from working a full day, but kept her cool and just took what he gave. She appeared to be near to tears……This just pisses me off…an Auntie being treated like that. He was so shameful and nasty, as was the woman behind the counter. Needless to say, this hurt my heart and had I not already ordered paid for my own plates, I would have taken my business elsewhere. I personally will NEVER order from that place EVER again.Treating working kapuna this way? I hope you consider this should you think to order something in the future. Pilau behavior

Ordered my food at 7 over the phone and the cashier made it a point to tell me they closed at 8 which is fine we were right down the road not even 5 mins away. When we got there she didn't even put our order in. We got our food at 7:40 took a seat on the outside tables and she yelled at us saying we couldn't eat there because they were closed mind you it's not even 8 yet. The workers are very rude and the food is trash! Never coming here again!

The woman at the counter was extremely rude. Under no circumstances should she be allowed to work with customers. the food was cold.The woman at the counter was extremely rude. Under no circumstances should she be allowed to work with customers.the food was cold.

The sis who took my order was great. The food was hot, delicious and fast. The honey garlic chicken was great, and the Mac salad was some of the best I've had in a while. If you haven't been, just be aware that at this location, there are only 2 tables.

The food was great, (most of it anyways) but the service was terrible. The lady behind the counter had a bad attitude and was very rude. Hopefully other locations don't have such bad service.