Sonic Drive-in - Keller

Wheelchair accessibility: pull up to order and bring food to you, drive thru

Great drinks, food is ok, it's better if your really hungry or just need some greasy food then this is your

Drove by today to get a quick bite. I had a gift card. The app wouldn’t allow me to use both the gift card and pay the difference with my debit card. As I was driving off Wes came out and assisted me. That level of customer service is the reason for my review. He went above and beyond. Thank you again. Cherry limeades and tots are always great.

We placed and were billed for an order on the app. When we arrived at this store, they informed us that their system was down. We asked if our order had come through before it went down. The manager said that he would look and send someone out if there was an issue. When no one came out, we pushed the button to ask about the order. The manager was incredibly rude, huffed at us asking the question, and disconnected the speaker. When he came out, we asked for clarification and asked for a refund. He refused to answer any questions and walked away. We asked for corporate’s phone number and he told us to look it up online. When we asked for the store number, he said he to look it up. He then went inside and locked the door. We went to the door to see if we could talk and get the information we needed. He locked the door and looked at us as seen in the picture. When we left, the manager and all of the staff were staring at us through the window. As we pulled out of the stall, he came over the speaker and said “Bye”.This manager is very unprofessional, rude, and immature. He has no business being a manager or working in the service industry.After contacting the 800 number, we still have not received a credit back. Apparently, it doesn’t matter what we do. Sonic doesn’t seem to care to take true responsibility for the actions of its employees.

The service was fast, food was fresh. The carhop was happy and polite. We were impressed.Kid-friendliness: They have a great kids menu. They offer grilled cheese, corn dogs along with apple slices. The toys are always a hit with the kids.Wheelchair accessibility: Handicapped parking is up front and easily accessible