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Feedback gevenServer forgot our appetizer, brought it out after our meal was served, it was a comp. Ended up in a to go box. Main entrée was good. Also, asked repeatedly for boxes and take home biscuits which took about an additional 10-15 min.
First, let’s start by saying that being put on the waitlist thru OpenTable does absolutely nothing for you. Red Lobster will not actually put you on the list until AFTER you arrive. We arrived 15 mins early because I did read that this was a waitlist and not a reservation, and also after receiving a text 2 hours prior from the restaurant stating they do not do reservations. We arrive and was told there was over an hour wait, I mentioned we had been put on the waitlist thru the app and they said oh let’s check you in, you’re still at the bottom of the list. So DO NOT waste your time with the waitlist. Second, their menu options are currently very limited. Third, the food was ok, the quality is not what it was 15 years ago but it was not terrible. Fourth, the wait staff was friendly and prompt, they graciously held the cake we brought in for my daughter’s birthday, and made sure we were taken care of the entire time. They really made up for the crappy service we received up front.
The food was fantastic and served piping hot. The service was excellent. I used Open Table to get our name on the list, and it worked perfectly. We had minimal wait time.
Upon arriving, the staff acknowledged our reservation by name and informed us they would prepare our table. However, when the time came, they repeatedly told us it would be an additional 10 minutes. When we pointed out that we had been told 45 minutes earlier that our table was being readied, they bluntly replied that they do not take reservations. This was not an encouraging start to our dining experience.
All of our meals were served promptly and were expertly prepared. The service was excellent, as it always is!
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