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Feedback gevenThe restaurant is good. It was my first time visiting this café. I would have given it a 4-star review if only the customer service was better. I have been to many cafes, but this one was one of the worst in terms of service. It shouldn't be too difficult to greet your customers with a warm smile and polite questions like "Hi, how can I help you today? Is there anything else you would like to add to your order?" Instead, I received a cold reception from a bearded man who rudely asked me, "Is that all?" I understand that everyone goes through tough times, but it shouldn't affect your job. If you can't enjoy your work, then maybe you should stay at home. Being nice doesn't cost anything. Also, the coffee wasn't that impressive. Despite this, I will give it another chance next time in hopes that the customer service improves, so I can change my review.
Very good coffee and atmosphere. The coffee has a nice smokey undertone and the flavoring really comes through. They manage to upscale a plain iced caramel latte and that is so my jam.
Love the coffee here. The service is always friendly and helpful. It's an especially cool experience to watch them roasting right there.
I can't believe I haven't written a review sooner! I absolutely love this restaurant. I visit about 4-5 times a week. The coffee is amazing, the atmosphere is great, and the staff is so friendly and knowledgable. I also buy bags of their beans for my home coffee collection. If you haven't been to this gem in Downtown Kennewick, you have to try it!
The staff at this restaurant is very friendly and the coffee is delicious. It would be great to see some pastries from local bakeries in addition to the items from Costco. However, if I'm looking for a place to grab coffee or have casual meetings, this is definitely the spot to go.