Carluccio's South Kensington

There was a special half price deal on main courses advertised we booked for that. Confirmed deal on arrival. Ordered ate . Food not great Seafood risotto but rice was Al dente . Small flies everywhere staff a bit too laid back. Asked for the bill we were told by the Manager that he had been told by the GM the promotion was no longer valid !! Eventually they gave us the offer but not impressed with this attitude !!! Went to St Pancreas a day later happy to day they put South Kensington to shame in comparison.

We decided to grab lunch before hopping on the South Kensington tube. I wish we hadn't. There was plenty of staff, but they were chatting each other instead of attending to the full restaurant. Took us too long to even get someone to take our order, which was unfortunate since we had 3 young children with us. One child asked for pasta with the sauce on the side and no cheese. It arrived with the sauce and cheese on top. We ordered drinks but they never arrived, despite a second and third request. Very bizarre other tables had the same issue as well. Mushroom soup was underseasoned would avoid that one. There are better options in the neighborhood. Would not recommend.

Went there years ago and so keen to visit again. Seemed initially friendly to find a table and menus produced quickly Waited ages no one collected our order or even offers a drink on a stifling evening Asked Manager. Did not bother warning his staff of the issue Attracted another member of staff who did serve. No apology Ordered draft beer x 2. Served more expensive huge bottles. Also one non alcoholic lager but was served one with alcohol Took it back but did not reappear with replacement so asked another staff member. Bill had both beers on it Sorry to say asked fir service charge to be removed Poor management and inefficient staff member Food itself okay

I went here on my own. As i arrived the staff made me feel very welcome. I didn't have to wait more than ten minutes for my food and the food was delicious. Also, it was very reasonably priced. I would recommend this restaurant to any one in the South Kensington area.

Saddened by the fact that this once great chain no longer has the magic it had when launched. Nothing “wrong” with anything it was all fine. But the lasagne, which once was standout among comparable Italian restaurant offerings, was just ok. And I mean just. Nothing special. I prefer my own! Small portion though that didn’t bother me. The tiramisu was good but oddly a huge portion which I couldn’t finish. The staff were business like and efficient, which is useful for the people going on to concerts. But even the staff were underwhelming. Just a bit sad. It used to be so special twenty years ago.