Dozo - Kensington and Chelsea

I left before trying the food so my review is mainly on the customer service, instead of the food. I came to the restaurant whilst my friend had already been inside waiting, which I told the hostess (or the manager , expecting she would guide me to the right table. However, she didn 't know such one-waiting-person table and told me to check myself. She told me frankly I don 't know your friend . So I myself was on both floors looking around to spot such a table (the place was very busy and small so it was extremely awkward for me to look at other strangers eating just to find my friend 's table . The staff on the second floor, on the other hand, insisted me on coming downstairs (as if I had not done to at least seek guidance from the hostess (or manager . I think all staff might not mean rude/bad but this shows very poor customer service, especially at a venue positioning itself as a fine dining restaurant. The hostess (or manager even did not know who was in and out, which table was expecting upcoming guest(s and where the table was. Honestly she couldn 't just say I don 't know your friend and asked the guest to check around that bustle: she should have known where that table was and if she 'd failed to remember, it was her job to look for it then guide the guest. Other staff should have patiently listened to a guest who was already confused, instead of insisting on asking her to go back to downstairs. Such unprofessional communication and unorganised customer welcoming and seating make this no more than a casual vendor to just sell food (I truly hope the food quality is worth visiting . If you, as guests, want to come just for the food (regardless of the bustle inside and poor staff interaction , this may be okay but if your expectation (as mine is on a reasonably quality hospitality venue (where things are well organised, all is aware, the manager does well her job to know and manage guests and tables, staff smartly communicate and deal with guests etc. , you will get disappointed right after walking in the door.

‘Best sushi in London’ is the description from my internet search as I strolled the central London streets. Luckily, a table for one in a place that looks dark and authentic Polite and attentive staff and a nice bowl of miso soup. Uni not available (fair, as not in season). Dobinmushi soup also not available. I tried the truffle gyoza, but the truffle was at the vanishing point. The sushi was fridge cold, which I guess is fair enough, but the rice wasn’t very sweet and rather crumbly. Overall, probably someone between Wasabi and Tesco’s in terms of quality. But edible. However, the Wagyu sushi with foie gras was an insult to both classes. The foie gras had been annihilated by overheating and covered with a horrible sticky sauce, so had little left of the strong liver texture and taste. And the sushi had to be disassembled to allow the Wagyu beef to be incisored separately. Low on the marbling, high on the collagen. I fair dashed out. The ‘best sushi in London’ is from 2014 and is likely puffery from the Restaurant. It may have been great once upon a time, but now it isn’t so much resting on its laurels as fast asleep on them. And as for best in London. Well, I’m going to get my shoes mended.

This restaurant is location in soho and a short work from China town. It’s very small and having a large group of 12 people isn’t ideal to come here as they’re strict on timing. Nevertheless the food was good and sushi was fresh, service was good as well.

Superb!!! Friendly service. And the volcano rolls was brilliant!!! The sashimi were fresh… overalls everything is brilliant. But the only problem is the tap in the loo hadn’t got water at all.. how could wash your hands after you been to the loo..

I just tried to make a booking a month in advance, for a weekday lunch and was told by two separate staff members (both quite rudely), that there was no availability? The reason I was given was that it was the summer holidays. I understand that this can contribute too restaurants being busier, but not having no availability at all? I was not given any alternate dates or alternate times, they just hung up. To be honest, glad I didn't end up booking, as I can't imagine they would have been any nicer in person