Humphrey's - Kensington and Chelsea

I’ve used to stay at millennium since 2014, the best hotel so far, the staff are super friendly. Abdell from the bar was super helpful, whenever I needed anything from the hotel he’s been guiding me through. I would like to thank him and all his co-workers.

Fabulous bar within the Millenium Gloucester Hotel, South Kensington. Extremely friendly staff who are nicely attentive and make your stay here a fabulous experience. Ardell and Anna where wonderful throughout my stay and made sure i was we’ll looked after. Thank You!

My sister and I were here with a tour group. We arrived from the airport in the early morning and of course our room wasn’t ready. We were told we’d have to wait until 3 PM. Since we were exhausted from the overnight trip, we stopped here for tea and pastries. Hussein was working at the time. He was very pleasant and very nice to talk to. He was very concerned because we are seniors and he felt we should have a place to relax. Somehow, he managed for us to check in early. He went out of his way for us and we appreciated it very much.

We had booked next door at Bailey's Hotel but when they were not prepared to serve my daughter because she had a nut allergy we thought we would try here. In 16 years of eating out with my daughter since she developed her allergy we had never been refused service so were slightly stunned that we had been forced to leave Baileys, we could therefore not believe it when the same thing happened. The staff were not prepared to make any allowances for the allergy, would not confirm which dishes had nuts in and just said they could not guarantee any of the dishes were safe, it was obvious they did not want the hassle and it would be easier if we just left. Which we did, to be honest I was quite happy to as it was dark, dull, very empty and totally lacking in any atmosphere unlike the lively and friendly Pizza Express across the road where we went instead and had a lovely meal.

I would like to thanks to Joanna in the Humprey's Bar for her service during our stay She is a star and value to the hotel.