Nando's Gloucester Road

Came here for lunch during the week, it was pretty busy on the first floor so we were told to sit upstairs which was mostly empty. We were sat right away and all the staff we encountered were very friendly and attentive. Our food came out pretty quickly and everything was cooked perfectly! The restaurant and restrooms were so clean here (when the restrooms are clean you know the kitchen is too). So happy I got my Nando's after three long years!

Stopped by as a last minute option for lunch as we thought it would be better than something like kfc or burger king but we were wrong. the food looked good but it did not live up to expectations. the chips were stale, mash was over cooked in the microwave, the chicken was slightly burnt and just poor quality. garlic bread was rock hard. i’ve been to a few nando’s and this was definitely the worst one.

I’m a big fan of Nando’s for easy evenings food, lots of vegetarian options and tasty menu of not only great mains, but really gorgeous sides. What let’s this particular store down is the staff… they almost feel bothered by you expecting then to their job. On arrival we were not told where our table was clearly, just a number and spent time looking around and then having the menus thrown down onto the table with a little attitude. After we sit to order via the easy to use QR code, one side isn’t available and also the replacement came considerably late with the rest of the meal, my Chips were quite cold and didn’t have forks that were finally available when we were 80/90% finished, also limited access to sauce variety. Poorly managed location to an otherwise great fast food restaurant.

Firstly, let me just say that I am a big Nando’s fan all the way but I was very disappointed with this branch today. I came in asking for table for 1 at 6:30pm. The waiter told me I need to wait 10 15’ before I get a table even though there was over 10 free tables on both floors combined)! I got the table within 10’ great, I made an order straight away as I always have my usual in Nando’s. The water facility wasn’t working on the first floor so I had to go downstairs, it would’ve been nicer for the waiter to just bring me the water already in the glass from downstairs but never mind. The toilets were two floors down in the basement I had to catch my breath after coming back up), there was vomit in the ladies sink, absolutely disgusting. Even though the restaurant was still half empty I didn’t get my meal until 45 minutes later and that’s after I had to ask the waiters twice to check whether my order was in the making!! And they brought me a wrong order… at which point I didn’t even bother addressing it. This branch needs massive improvement!

Not great. Was waiting a while to be seated (despite going at 3pm on a weekday), the prices had increased (again) but the menu had not been updated to reflect this. The food was ok but nothing special, certainly not worth what I paid for it in case you didn 't know, Nando 's don 't use free range chicken either, yet you would assume it was free range given the price. Was seated upstairs yet the lavatory was 2 floors down in the basement, most of the staff had a 'couldn 't be bothered ' attitude. Won 't be going again. If you have to go Nando 's, there are other far better branches than this one.