The Brasserie - Kensington and Chelsea

I was just about to write a lengthy review and then realised that georgiac1997 had an identical experience to me, see review below. I wish I’d read her review before I went.

I served by Rakib and he gave me excellent service! The Chicken Tika Masala was also very good.Thank you very much.

Horrible service... in desperate need of more staff, there's only 2 waiters and there was dozens of empty glasses and bottles piling up at the bar that nobody was cleaning off. I had a seat in the corner and it took 10 minutes for someone to come and take my drinks order. After another 20 minutes of nobody coming to bring the drinks or take our food order (we called over a waitress but she said this wasn't her area), we moved to the middle of the restaurant so staff could see us better where our first waiter then seemed reluctant to serve us as this seemed to be someone else's area. He seemed surprised that we had moved to which we said we'd been waiting almost 30 minutes and just wanted to order food already. We finally ordered but the guy came back 5 minutes later to ask us what we had ordered again. At this point we are really hungry and still haven't received our drinks. The waiters seemed annoyed with us in general. Finally got our drinks and food which at least was nice but the service was a huge let down.

On our arrival we were told to sit anywhere, so we did.We were never given menus, so after what had seemed to be 10 minutes, we went up to a staff member to get them.We were told someone would be with us straight away.When that didn’t happen after a while went up to the gentleman again and asked to be served, we hadn’t even got drinks by this time. After our order was taken, we got our drinks, our meals followed.We weren’t checked on once.When we saw the waiter near we got his attention to order more drinks, as we had finished our first and we’re still eating our meals.We didn’t get a menu until we were a few bites off finishing and when he realise he had forgotten.Then, we didn’t get a drinks order!! We again asked a waitress (who seemed to be the supervisor) who was walking past us, that’s right, not even acknowledging us even though we had menus.So we placed our drink order, and again nothing came. So again we waived to a waitress walking past and asked, where are our drinks? So our drinks FINALLY came, then my partners plate was cleared before I was even finished! So FINALLY my plate was cleared, and we asked for the bill.We see a service charge? I have never ever been one of those people to complain, but no, even asking to get the service charge removed after what seemed to be no service provided, except for getting our meals placed on our table! Seemed to be too hard....After about 10 minutes discussing to all of their colleagues as to whether they would like to remove this charge or not, the bill was then thrown (I mean literally thrown) on our table to be paid.We were not impressed at all to say the least, would not recommend for the service if you are expecting any of the sort.The only good thing I can recommend is the food, and we are also guests here at the hotel.We also both work in hospitality ourselves, and do not EVER complain but really felt this was ridiculous, we even had to ask for compensation towards this bad service, when it should have already been offered after the first few mistakes...

Good choice of menu, reasonably priced for a London Hotel. Wide choice of drinks to cover all tastes. Attentive staff.