Pizza Hut - Kent

It was stated that my delivery time was to be 30 to 35 minutes. It was passed to a 3rd party, door dash, which ended up being an hour. I paid $70 for 2 medium pizzas with delivery fee and 18% tip. I work as a food service manager and understand cost calculation. However, that is quite the profit margin to then receive cold pizzas. I received an order just the week before and, though the cost was high, I received a much better, higher quality, HOT product.

I would like my pizza replaced it came warm no sauce and little cheese my sodas was hotter then the pizza I’m editing to say I have emailed them as the asked me to, I will come back to let y’all know what they have said or done to rectify what happened.

I made a mistake on my online order, accidentally put carryout instead of delivery and noticed right after I placed the order. I attempted to call in order to cancel or change the delivery method. but when I would call it would send me to customer service to place an order so I would have to get transferred then after 5-10 minutes it would just hang up multiple times.

I'm shocked at this Pizza Hut getting bad reviews. The drivers they contract are shady as hell very unreliable but the food is amazing. Staff super friendly and my personal pan pizzas are sooooo good! I have ordered multiple times in personal with delivery. I raved about this location on my local FB group. Best pizza in the area hands down!

I was attempting to contact this store because I made a mistake and wanted to cancel or change my order but when i called the store customer support picked up and then said they were going to transfer me, then 5-6 minutes later it gets hanged up