Chuck E. Cheese's - Killeen

I loved the place, it was my first time traveling to Texas, I had a good time with my family, I recommend you stop by there.

Great place to bring the kids have a good time and let them just run wild

Horrible service yesterday, the young lady with two puff ball and blonde hair was very rude to my mom. Her wings weren’t cooked all the way and I felt them they felt like raw meat. And my mom asked if we could get another fresh batch of wings and the lady said yes. But the young lady returned and told my mom she could not get another fresh batch until an hour later. We went to the manager up front with the curly long hair and wanted a refund but could not give us a refund. So she gave us credit for a toy for my nephew, the manger told the girl with blonde long hair to give us any toy we wanted at the bottom. When the manager walked off the girl proceeds to ask the rude young lady with two puff balls, “so what am I doing, I don’t ring it up?” And my mom asked if there was a problem with getting toy of her choice the manager gave her. And when my mom explained what happened the manager became rude towards my mom and said pick something now. And I could tell my mom felt so uncomfortable and we chose a toy and left immediately. The whole staff needs to be replaced, this is a kids play area and the fact you have staff that are young and rude makes it even worse. Will never come back again and will definitely be spreading the word to everyone it’s best to go to Austin and actually have great service then settle for Killeen horrible service.

Food (pizza) very expensive and takes awhile to get to you, but was made the way I asked. Manager was very friendly and accommodating. Took my 6 year old granddaughter and she was very happy with the atmosphere, so as long as she was happy, I was happy.

Had a great time at the party I attended. The games were great with the all day pass they gave us. The picture booth ran out of paper so we did not get to keep a picture. There is a lot to do for toddlers, I saw they separated the older kid games and younger games nicely. We had the pizza and wings and they were both good. Seating was limited for adults as we only had one row of tables. The party package seemed very nice as it came with the treat bags and the desert with drinks for the kids and the dance from the mouse which was nice to see the kids enjoy! The booth for the prizes was empty- so we waited a while for service but overall it’s nice to go for children elementary age. We enjoyed ourselves.