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Feedback gevenGrabbed lunch here with a big group of people and we were all very pleased with our food! We made the fantastic choice of sharing plates so I got to try a bit of everything:*Hummus Pita: Comes with a couple of ingredients you'll find in a greek salad. It was good!*Crispy glazed duck drumettes: A tad spicy from the gochujang but wonderful flavour. It might not be a crowd pleaser but it was a pleasant surprise to me.*Cha Gio spring rolls: Amazing! If you're looking for something everyone will like, this is it.*Tom Yum Talay: Very popular, according to our server. It could've used a bit more seafood and it was a bit spicy but this was my favourite dish I tried.*Beet, Goat, Avocado salad: Ordered this with chicken on the side. The avocado was creamy but I found the flavour of the beets to be too overpowering for my taste (but if you're a fan of beets, you might like this! *Linguini Aglio Olio: A favourite among our table.*Summer in the city: The taste of pesto was amazing! Very tasty dish.Our server was incredible and very helpful. I would love to come back any time!
What a phenomenal experience! Have been here twice now, once for lunch and most recently for dinner, and both time my party and I have had nothing but an outstanding experience. From the initial point of contact with the hostesses to the moment the cheque comes, the overall atmosphere, stellar service and incredibly charming setting deserves high marks. Call me old school but I'm a stickler for good service, as some of my previous reviews at other local establishments will attest. The service here deserves recognition. The staff are professional, friendly and know their stuff. They're attentive without being intrusive, and really know how to make a guest feel welcome. Well done!And then there's the food....Without being over hyperbolic, Chez Piggy has simply offered two of the best meals I've had in the city, and that's high marks considering what's available in Kingston. My party and I couldn't stop raving about the quality of the food after leaving, and are already planning our next visit. I've already recommended to others to dine at Chez Piggy. For the quality you get the prices are very fair. Having lived and dined in Toronto for many years, I've patronized many similar establishments there, and for the same relative quality and selection you could easily wind up paying nearly twice what you might at Chez Piggy. I think they've really hit a perfect balance of fine dining, affordability and accessibility that is rare to come by.Bravo Chez Piggy! Can't wait for my next visit!
Don't get me wrong, the quality of the food was excellent. However, for the price I was expecting to leave feeling close to full. I had the lamb chops, which were cooked to perfection. There was barely a swipe of potato on the plate and veggies were scarce as well. Our servers were wonderful and looked after all of our needs. While this beautiful limestone building was gorgeous, they need to sort out the HVAC. I sat with wind blowing on me the whole time and I wasn't sitting outside! We asked our server if they could redirect the output of the air-conditioner but they were not able to do so. Needless to say, this ruined my experience and I will be reluctant to return. Oh, and the restrooms smelled like urine soaked limestone.
I would like to take a moment to express our experience on August 21 at your restaurant.My partners were thrilled to visit Chez Piggy for the first time to celebrate his birthday. Unfortunately, the experience from reservation to in-person was less than what we expected.The wait to be served took between 15-20 minutes long, and the food's quality and flavour were not meeting its reputation and nowhere near as good as it used to be.I ordered the iced dirty chai tea, and I was disappointed with how it tasted. The balance between the chai tea and espresso was completely off.We ordered fries, calamari, and the specials of the night. The fries were basic from presentation to flavour, and the calamari was served cold and had to be sent back for a remake. The remake tasted better, but the flavour, texture, and presentation were still basic. I questioned the quality and was told it wasn't from frozen. I think there's a need to re-evaluate the level of excellence of these dishes.Our first course was poorly executed, from presentation to flavour. I sent it back, and my partner got a Caesar salad as a replacement, which was not their favourite.Receiving a full bill without any effort made to recover our poor experience was disappointing. Though you made an effort to remove the calamari and drinks from the bill, those are basic customer service gestures in the industry. We were hoping for something above and beyond to recover from the experience.It felt like there was almost instant deflection and defensiveness every time feedback was given. As a frequent customer, I found today's experience disappointing as a whole.I hope this feedback will inspire your restaurant to find new ways to improve the current menu and better focus on customer service to go above and beyond to provide exceptional experiences for others.
Really disappointing experience yesterday. My Mom has a medical condition that prohibits her from eating anything beyond an incredibly restrictive diet. Yesterday, while her friend from the east coast was visiting, Mom wanted to treat her to a delicious lunch at one of the most acclaimed restaurants in Kingston. When she arrived, they were seated and Mom went to the ladies room. The server came to the table and her friend explained that Mom had brought her food due to a health condition and asked server if that was ok that she eat it at the table. The server kindly told Mom’s friend that it would be no problem. Once Mom started eating her own food, another employee came over immediately and said she doesn’t normally allow people to bring food in to her restaurant. She gave the impression that she was the owner. My Mom immediately stopped eating and began to take her bowl off the table, very embarrassed. Her friend, who had gotten permission from the server, was also upset and embarrassed, as she had been given the okay and felt uncomfortable. They would gladly have gone to another restaurant (of which there are many in that area), but I recommended this restaurant to them. Or they could have ordered to go and eaten together in the park. Confusingly, the person who may have been the owner said that she only allows people too bring their own food if they call ahead; but, she said she doesn’t allow it at all, so I’m not sure what calling ahead would have done? My Mom was incredibly embarrassed. While her friend’s food was delicious, and the server was so kind (and also very embarrassed), the experience really bothered me and my Mom is already sensitive about her condition. Perhaps next time the feedback could be given to the server who told them that it was allowed as opposed to embarrassing someone like my Mom, in front of her friend and further highlighting that she is unable to enjoy the simple pleasure of eating in a beautiful patio with a friend because of her illness. Very disappointing. My Mom came to me after and was in tears because of the scene. She will not return to Chez Piggy nor recommend it because of this experience.