Costa Coffee - Kingston upon Thames

Today I visited Tolworth Costa Coffee. Whilst there I had the misfortune to overhear the manager/owner Sam berate and belittle a customer. A young lad about 17/18 apparently attends the Costa regularly for a length of time and only buys one drink. I overheard the man named Sam saying I love being an owner so I can tell them to Fu&k off. He then proceeded to tell the boy infront of a store full of customers that if he sees him again he’ll kick him out. The boy was so embarrassed and the man Sam came back down laughing. I had to leave I was so appalled. Who know what situation this boy has going on in his life. He must just be there to get a little warmth or be among people. I have never felt so disgusted. I will never visit again.

Thursday morning 11th August we visited this branch of Costa. We had spent the night in the Travelodge, above here, and were in need of a decent cup of coffee before we left the area. Went to counter to order our coffees and were greeted by a very cheerful and polite member of staff. We ordered two flat whites, rarely changes creatures of habit. Scanned the loyalty card, then went to pay and was told had sufficient points for a free coffee, even better. Once coffees prepared we found a stool in the window, overlooking the street, good people watching spot. The coffees were as expected, full of flavour and a drinkable temperature. There was outdoor seating on the pavement as well inside, there was additional seating upstairs on the mezzanine floor at the rear. The fridges and shelves were well stocked and the serving and seating areas were clean and well maintained.

I was walking past the Tolworth branch today 9th Aug around 5 pm just after it closed. The staff had just taken the table and chairs in from the pavement and were inside mopping the floor. I knocked on the door to inform the staff that they had left a lot of rubbish outside on the pavement that was clearly Costa cartons of food and drinks. The staff just looked at each other and completely ignored me. Clearly they don’t give a dam about the environment or Tolworth Broadway. I will now be avoiding this branch and suggest other do too! Costa if you care about your reputation sort out your staff.

Honestly every single visit I have had to this branch has been a fab experience. Staff are always friendly, smiley and so polite. You can see they're a great team which is important for customers to see as part of having a welcoming environment. Orders are dealt with promptly and coffee taste yummy! The branch is clean and seating tables are always kept tidy. Thank you so much for allowing us to have a brilliant experience every time we visit.

Put a delivery order in by Ubereats, when the order arrived a nuber of items were missing but showed on the reciet so they were paid for. Not the first time that Tolworth Costa has been wrong. Looks like a place to avoid if they can't put items that are on the bill in the order.