The Union Rooms - Kirklees

Had this event on our calendar for many weeks the Harry Potter quiz, what a disappointment. The guy with the pony tail said it was on to tell us later it wasn’t due to ONE staff not turning in. Came at 530 to have food at 6 ready for quiz at 7. The sad face so called guy with the top notch wasn’t even interested that our children came dressed up. We were all looking forward to it our party of 8. Asked for the manager to tell us the same and asked us if we would like a free pudding??? Errr no we don’t we want the quiz. They must think a pudding will make things better. Anyway we enjoyed our own company but the staff here are so miserable and DONT care about their customers feelings. Shame on you. A very disappointing night. And I’ve made a full complaint to head office too. I thought your pathetic excuses were disgusting. And our party were far from happy!!!!

I often visit the Union Rooms, where the food is decent and affordable. Last night, I went on Friday to meet friends and grab a bite to eat. After sitting at our table for two hours, we decided to order our food around 6:30 pm. Shortly after, the bar manager placed a slip on our table that said "reserved" for 7 pm, which seemed quite rude. She informed us that there was a quiz and we would have to move. There was no consideration for the customers at all! Obviously, we didn't move as we weren't planning on finishing our dinner in twenty minutes. The table should have been reserved much earlier. The manager was rude and arrogant. However, the food was tasty and the other staff members were great, it was just the manager who was unpleasant. I must mention that some of the seats were dirty and stained, in need of a good clean. Some even appeared to have been urinated on.

We came here looking forward to a relaxed family meal, but it quickly turned sour when we were served what seemed to be a burger with only a few chips. The portion was so small it could barely feed a rat! To make matters worse, we found some green chips in the mix, which was unacceptable. When we raised the issue with the staff, they rudely dismissed us and walked away. This whole experience has greatly affected my mental well-being and I demand a full refund. It's ridiculous that these people think they can run a business when they can't even handle simple tasks efficiently.

There were a lot of rats running around under the terrace, so I chose not to stay and eat. I had planned on having breakfast, but the presence of rats deterred me.

I love Wetherspoons, I like how they 're reliable and you know what you 're getting. I always head for one in a strange town if I am wanting a cheap and cheerful meal, I think they 're definitely a cut above their competitors of a similar price range. This one, however, compared to the 100s of others I 've visited in my 40 years on this planet has disappointed me more often. I have had to send a curry back that was still frozen in the middle and a friend has had to send their topped fries back as the bacon was raw, in the past couple of years. I did think they 'd improved however. This Friday night just gone, stopped for some dinner before going out to the cinema. Attended with partner. Partner 's steak was fine. I ordered a gourmet plant-based burger. It was very nicely presented, and the chips were cooked perfectly but the burger wasn 't cooked. It was cold and had the soft, floppy texture it has before heating. I know people will think I should have complained-but I don 't always want to do that. One, it was palatable. It wasn 't meat, and wouldn 't harm me by eating it 'raw ' (the plant-based patties are already cooked, however their texture isn 't very nice until they 're heated adequately). 2 No staff came to ask if all was okay or I may have done. 3 my partner 's idea to treat me to dinner-sure it wasn 't a fancy restaurant but I didn 't want to embarrass her unnecessarily and 4 I didn 't want to be sitting waiting for the kitchen to sort it out while she was either awkwardly waiting, her dinner going cold, or eating by herself. The staff were nice and pleasant. I didn 't want to make a fuss but I 'll think twice about attending here if 'spoons becomes mentioned again, will probably go to a neighbouring one.