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Feedback geven**Time of Visit:** 3:00 PM **Day of the Week:** Wednesday **Visit Frequency:** First time **Would Visit Again:** Yes **Would Recommend:** Yes **Value:** Decent (7/10) The hosting experience was typical of a pub-style venue—friendly yet somewhat impersonal. My companion and I chose to sit on the bar side, where the ambiance was what you would expect in a pub, complete with sports on the screens. The noise level was moderate to low, which made it easy to have a conversation at a normal volume. Our server was exceptionally friendly, helpful, and well-presented. She timed her visits perfectly, being personable without overstaying her welcome. The seating was comfortable, and the overall cleanliness of the place was satisfactory. The restrooms were well-stocked, clean, and had a pleasant smell. We ordered two servings of wings—one with Zoli sauce (the server cautioned us about its spiciness) and another with a Honey Garlic and Hot mix, which was her suggestion. The Zoli sauce is quite spicy, but it has a hint of lime and is very flavorful; just be cautious, as the heat tends to build over time. The Honey Garlic and Hot mix was excellent. The quality of the meat was good, and it was cooked well. Our pitcher of GRB Rabbies beer was fresh, cold, and crisp, served in chilled glasses that were promptly replaced when emptied. **Negatives:** The location is somewhat remote, and the view/landscaping is not the most appealing. **Summary:** This is a recommended spot for both locals and travelers, although visitors might find it challenging to locate due to its obscure setting.
Fantastic restaurant with delicious food and friendly staff! They have excellent deals on draft beer too. Highly recommend!
I dined here for the first time and enjoyed both the food and service. Unfortunately, I'm giving it a 2-star rating because when we tried to order the 2-for-1 fish and chips at 7 PM, we were informed that the special ended at 5 PM. This wouldn’t be a problem if it was mentioned on the menu, the website, or anywhere else. It felt a bit deceitful.
When we arrived (a party of 4) I asked for a booth to sit at, as one was empty and clean. She refused and said it was for parties of 6 only. I thought alright whatever. Five minutes later she sits a party of 4 there, right beside us, did you have a problem with us or something? They advertised Moosehead at the front entrance, right on the please wait to be seated sign. We asked for one and they said they didn 't have Moosehead in the restaurant whatsoever, bottles or on tap. Why is it being advertised? We ordered a pitcher and it took 10-15 minutes to arrive. While ordering food, my friend ordered an appetizer, and the waitress said she was going to bring it all at the same time, rather than the app. first, because the kitchen will take longer to get the rest of our food out. It was very confusing, why would we wait longer for the rest of our food? It wasn 't overly busy, and the whole point of an appetizer is to have it first before your meal while your waiting. I ordered a burger with pulled pork, swiss cheese, peppercorn crust and bacon added. We waiting over a full hour for our food to arrive, a full hour. keep in mind, not overly busy, looked like a regular night to me. When the food finally arrived I received the wrong burger. Wrong cheese, no peppercorn and no pulled pork. The waitress took it back and said she would replace it. I didn 't receive my burger for another 15 minutes. My friends finished eating before I received my dinner. I took one bite. Still no peppercorns, but everything else was on it, finally. It was overdone, dry, bland, and small, by small I mean the actual size of the patty. Not one redeeming quality about my dinner, other than the gravy for the fries, that was good. After 2 bites I got a to-go box, as I didn 't want to sit there and have everyone watch me eat my sub-par dinner when they 're already done. The waitress took $2 off my meal, because she rang in the incorrect burger, and it was $2 less than the one I ordered. I was visibly frustrated by this point, and that was all she offered. She didn 't even apologize for the absurdly long wait. I understand the restaurant moved to a new location, but it 's been open for a week now. And technically it 's existed for years in it 's old location. Basic things like being seated, advertising, appetizers, and burgers shouldn 't be this painstakingly difficult. I don 't often write reviews, but I was so thoroughly unsatisfied I went out of my way to write this. I will not be returning this year, I might give it a chance again later if I hear that it has improved. If I 'm spending a premium at a new restaurant, I expect a premium experience, and this was worse than anything I 've been to in the Kitchener/Waterloo Area as long as I 've lived here.
Starting coming here shortly after it opened and immediately became fans. The menu had some interesting choices for a pub, such as the mussels which my wife just loved, and the best hamburger I'd had in years. We came here at least once a month, even when the menu changed and offered only pretty standard pub fare. Then the plaza it's in was remodeled and it moved across the parking lot to a brand new location. We gave them a couple months to iron out any new location bugs, then went with our son and his family, six of us in all. Absolutely everything was awful. The food, the service, the presentation, the portions. Nachos with barely any toppings, my burger was a shriveled dried disc, grandson's wings were just 6 wings dumped in a bowl, no carrot/celery sticks, not even parsley for decoration, waitress nowhere to be found after food delivered and we needed condiments, just a shitshow all around. I saw on Reddit that ours was not an isolated incident, others have had the same experience since the move. Darn shame, used to be really, really good but we'll never go back.
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