Pizza Hut Giant Bukit Tinggi - Klang

Received bad service from a lady staff. no idea why she not want to explain abt the menu. She just give me mad stare. I received my order with no thanks . She even forget to put my drink, she said no sorry at all. Wth

Worst service!!!! We waited so long for the food, the workers are very slow and never bother to come when you call them, service Tax are very high which we couldn't accept. Very very bad! We ordered cheesy salsa fries but they gave us only fries with no cheese and sauce and they charged full for that which is very bad! Worst experience

Ordered medium pizza 3 type which cost RM40 above. Take away. Reached home and opened all cooked till burned. Please order somewhere else. Not worth waiting for half and hour and you get this type of over cooked pizza. Will never go here anymore or pizza hut anymore. Really not worth.

I placed an order online in the pizza hut website around 5.45 pm, 24th Dec, 2022 was sent the wrong order. I immediately called the general line informed about it. I was told that the outlet's manager will call me. About an hour later, at 6.45 pm, I received a call I was asked to come in person to send back the wrong items to take my food!! Ridiculous!! For a mistake done by pizza hut staff it's not fair to ask the customer to come in person for the exchange. I went to Aeon mall, found parking after 1/2 hr went to pizza hut asked for my order. No one knew about it. Frustrated I called the person who contacted me horrified to find out that Pizza hut Bukit tinggi is the one in Giant not in Aeon !? I asked him to just make a refund he said it's not possible. So went all the way there to collect my pizza came back home with cold , dry, hard pizza at 8 pm. I've to mention that I was given 2 regular, dry VEGGIE PAN PIZZAS for free, which everyone in the house politely declined. Seriously pizza hut!! Disheartening! Can't the compensation at least be something useful, like free vouchers! Now I have 2 more veggie pizzas which no one else wants I've to throw away. After all this trouble pizza hut makes me feel guilty for wasting food. Poorest customer service ever!

New look and outlet looks bright. Friendly manager Mrs Syafiqah