Mcdonald's - Knowsley

A few weeks ago, I attempted to dine at this restaurant, but they experienced a power failure after taking my order. I gave it another shot recently, and once again, their systems went down after taking my order. While it may not be the staff's fault, it's clear that Macdonald's needs to improve their infrastructure. If this has happened to me twice in the past few weeks, it likely occurs frequently at this location.

I visited this restaurant for the second time despite saying I would never return. Unfortunately, nothing has improved since my last visit. The food was cold, I had to wait in the parking lot for my order instead of receiving it at the window, which took a long time. It seems like a strange way of operating to me, but to each their own. Upon arriving home, I realized that half of the items I ordered were missing from the bag. It was a complete disaster. I have said it once before and I will say it again - I will not be returning.

Do not go to this restaurant, it is a terrible place. They never have milkshakes or McFlurrys, and there is always something missing from your order. Avoid this place at all costs. Food quality, service, and atmosphere all receive a rating of 1.

I ordered 2 big mac meals and a happy meal for myself and my 2 children who are 12&8. It was delivered by just eat, the food was freezing and a burger was missing. I took it straight to the store where I was told to request a refund on the app. I advised the manager I didn't have the money to replace the food and wait for a refund (if I get one) from just eat. She said there was nothing she could do and walked away. I asked to speak to another manager as I was very upset because I didn't have £50 to pay out tonight for a mcdonalds. This manager said he would sort it for me and came back with 2 happy meals.i felt very embarrassed as customers had gathered around me because I was clearly upset. The manager walked out of sight and refused to speak to myself or the other customers. A customer offered to pay for our meals which was very kind of him, but I left the restaurant with my 8 year old son, very upset and again very embarrassed. I understand they have procedures but I'm sure a company that large can teach their managers to have a little compassion and understanding. To top it off they took the happy meal, big mac meal and the medium chips off me when they gave me the happy meals.

For the second time straight, no sauces with 20 nuggets pfft! plus I paid for extra dips, no show, no straws again and and plain vanilla milkshake, jeez!! Service: Delivery Meal type: Dinner Price per person: £10–20 Food: 2 Service: 4 Recommended dishes: Big Mac