Mcdonald's - Knoxville

I understand that fast food will be fast food and it won't always be the best quality. I have worked in many fast food places and you're lucky if even two or three of the workers care about the food that they're putting out. That's not just at McDonald's that's everywhere. However this McDonald's has been a hit or miss. Today on the other hand was a huge miss. I had ordered through DoorDash and gotten the Big Mac bundle for me and my kids to share along with a small mocha frappe for myself. I immediately started opening everything and putting things on two different plates until I realized that both medium fries were overcooked quite a bit. There was not a single soft fry and either container. They were all super crunchy with absolutely no salt. My kids wouldn't even touch the fries. I don't blame them, that's not the signature McDonald's fries that everyone has come to love over the years. The chicken nuggets that were in the bundle were missing three nuggets. That was a small problem for the kids because now they can't be divided equally (not for me because I ate the extra one). Both of the Big Macs were cheeseless. Mind you at this point I haven't ordered any special requests so there's no reason for the fries to be overcooked and be Big Macs to have no cheese. Last but not least, my small mocha frappe was ruined. I had requested for there to be no whipped cream and to add a shot of espresso and go very light on the chocolate drizzle. Well one thing is correct, they gave me no whipped cream. I don't believe I received my espresso shot. I can tell the difference and how bitter the drink tastes with the espresso added and I didn't get any of the bitter. However I was struck with an overwhelming taste of sweetness due to them lathering a whole inch of chocolate drizzle just on the very top of my drink not even mixed in like usual. It's no exaggeration when I say I stuck my finger in the chocolate and didn't reach the actual frappe until after the first bend of my finger.This location in particular has shorted me on nuggets more than once even when I personally go pick them up. If I try to call and complain then nobody answers. The one occasion I was answered and given the okay to come back to get my order fixed, the amount of attitude that was directed at me was ridiculous. I'm a socially awkward person anyway I don't need someone making me feel like I'm in the wrong for wanting the food that I actually ordered.I feel like they just need more employees at this location maybe that would take some of the stress off of the other employees and everyone could be kinder. I will be taking my business elsewhere from now on. I love McDonald's but I would much rather do without the continuous disappointment.

Lord forbid you order any ice cream for your kids. The girl in the drive through forgot to turn her headset off before saying “fat B*tch ordering all this ice cream I bet she’s big too”. Very unprofessional service

I ordered ahead and chose curbside pickup. When I got there I entered my parking spot in the app and then proceeded to wait for the food to be delivered. I waited for almost 10 min and nothing came out. They didn 't look terribly busy but I thought I should go in to see what 's happening since I was the only curbside during this whole time and I wasn 't getting any service.I went in and waited in line. When I got to the register I told the cashier I had been waiting for my curbside order. The cashier didn 't apologize but got my food for me that had been there waiting to be bagged. He handed me my food, again not saying anything. I checked the bag and discovered I was not given much fries in my med container and had none of the ketchup I ordered. He didn 't give me my drink so I had to ask for my drink cup and ketchup. Again, not saying a word to me (at this time I started to think, maybe he is mute but then I saw him talk to another employee so that idea was out.When I went to the drink station, it was missing my drink lots. I had to get help from a customer who found some just laying out behind the lid dispenser.What they did WELL was the food. My cheese burgers were good and hot with a nice bun and the fries were perfect (just would have liked them to have filled the container with the correct amount). The drink tasted fine with a good amount of carbonation.

Lack of employees lack of employees taking orders have to wait on the order for a long time they don't have the stuff that you need out in front to grabFood: 3/5

I come here after I go to Club 4 fitness gym (lol) to take my kid for a kids meal sometimes. I bribe her to be good in the gym day care and tell her she will get a kids meal if she is... and then I use my McDonald's app and use the buy one kids meal get a second for a $1 deal. Then I eat a kids meal with her and put all the calories back on that I burned! ?