Pizza Hut - La Marque

Ordered $60 worth of pizzas. The pizzas were never delivered called into the manager and he said that they were delivered and his driver confirmed it. I said no they weren’t. I had a camera, and my neighbor was having a party out of their garage and no one came to my house. There were also 4 people sitting in the living room where the front door is. With my son coming down every 10 minutes to ask if the pizza is here yet and look outside. The instructions were to hand it to me. They had my number and I had NO missed calls. I asked them to then describe it was on my porch and he couldn’t/wouldn’t. He said he would figure it out and call me back. We’re waiting to eat dinner though. Why wouldn’t you immediately send me out the pizzas I didn’t get I called him back and he starts ignoring the calls 15 calls later we drive up there he says we got our pizzas even though we’re calling over and over and driving up there doesn’t seem like someone who got their pizza and still refuses to make them, he’s very skittish starts talking about his 45 he has a kid who’s 21 like I don’t care I’m hungry I want to eat! at the same time I’m on the phone with 800 Pizza Hut people and they asked to talk to him and he also tells them that we got our pizzas and says, can you call me back on the store phone because I don’t want to talk on the phone and asked us to pull around. Then the lady on the one 800 number calls us back and let us know she called him 10 times and he won’t pick up the phone at Pizza Hut. We dealt with this for two hours. It was so infuriating. They did give our money back and we went to Taco Bell but I’m just beside myself that no manager ever called us. This man running the store was very sketchy and look like he was on some thing and kept asking us over and over that he would mark it undeliverable to order again and charge my card again even though we didn’t get our first order and according to another delivery driver, that’s how managers steal money from the store so it’s odd that the one 800 number never had us anyone call us back.

Amazingly helpful staff!! The lady with the pink hair was very friendly. Food was cooked to perfection!! Definitely be returning here!!