Casa De Campo Resort And Villas

Very nice hotel. Old but well maintained. Nice beach. Nice beach club. Very nice houses/villas all over the place. If you like golf... this is paradise.

I have stayed in hotels and resorts around the world. This is the worst experience I have ever had, and I paid a premium for it. All the things that should be included with a stay cost money. Wanna use a chair at the beach? Money. Need a ride to the airport? Money. Want toast and coffee for breakfast? Money. We arrived to find out that there was a 30% extra fee added that we were not told about and our only form of recompense was to cancel the reservation. Service was terrible. The housekeeping and waiters were nice. That's it. The rest of the staff treated us poorly. Reception treated us like we weren't worth their time. When we were asked about our stay, and let them know we were not pleased, the called incessantly. It wasn't just us. The entire wedding party was treated abysmally. I get it. This single review doesnt stand out among the multitude of positive reviews. But I should say I have a history of giving places the benefit of the doubt and being kinder with reviews when I can. This place deserves none of my kindness or understanding. Tl;Dr Don't stay here. Period.

We are here now and service is absolutely horrendous. I would not recommend this resort at all. Let’s hope the golf is better but so far this place needs new management. Don’t charge for all inclusive when it is impossible to get food or drink. I would give the resort 0 stars if I could.

Villa was AMAZING (could do with screen doors). Service on beach LACKED, bunch of young employees that cared more about talking to each other than serving guests. No sense of urgency whatsoever, they really seemed miserable and like they did not want to be there.......shame, as the entire property was great!

Do not give this resort your credit card information! I stayed at this resort in early Dec 2022. Despite checking out and settling all charges they have charged my credit card without notice 6 weeks later for dining charges even though I had purchased an all-inclusive package. I had to fight them to correct their error and still (Feb 2023) have not received a refund for the incorrect charge. Then 2 months after my original stay they charged my card AGAIN WITHOUT ANY COMMUNICATION claiming these were transportation charges despite these being charged to my room. I should have taken the advice of the credit card company and cancelled the card after the original charge but I naively thought it could be resolved with this resort. Never give this resort your bank/credit card information.