Tim Hortons - Lackawanna

The best place and the best brand for coffee drinkable plus

Absolutely horrible service. Staff was ignorant and un pleasant especially for a quick pit stop on a long drive. Do not recommend. Cleary didn’t want to do any work. This was Is the AM’s.

This location is always freezing cold with no ability to temperature control the environment (according to the staff). I come here almost 3 times a week to get work done and always have to bring a thick jacket even in the peak of summer. Every time I ask about adjusting the temperature i get a chuckle and shoulder shrug from these people who are supposed to prioritize the customer experience. Don't direct me to no customer care line, simply speak to the people who manage/own the location and adjust the temperature to normal levels!

Not the full variety but better than most outlets at gas stations.

It’s sad to say but you guys need to improve your communication skills. I came inside for order. I waited 10 mins even there was zero guest except me. One of the employees even noticed that m waiting nobody greeted. They don’t even told each other that they have guest up front. Finally i have to ask that can somebody take my order. Instead of apologizing one girl ordered to another girl to take my order. They have no manners how to greet a guest. Do some huddles between your team guys tell them how they can improve service with guest . If 5-6 people working at same time but they can’t serve one guest up front then it’s sad.