Colorado Wok - Lafayette

I ordered 65$ worth of food at 5 pm on a Tuesday. We waited to call just to get that the delivery guy was out for delivery. Got a text from their delivery status app at 8:44 that said delivering. I never received my food and waited over three hours for it. I called back saying I never got it and the lady on the phone was very rude and refused to give me a refund even tho I waited over three hours and never got my food. I even called the next day to be told the manager wasn’t there and they would call back and never got a call back. I also messaged their fb business page and got ignored.

Very disappointed. They made a mistake you ask them to fix it by redelivery of the item they said No, were rude refunded the money. I had to find something else for them to eat since they were vegetarian the order they missed was the Vegetarian food. This was not the first time, this has happened they don't care to make it right. I was able to reach the driver by phone, who mentioned he was heading back to the restaurant. So it was possible for the driver to go back out with the correct order. But the restaurant chose not to do that, which is why I got very upset. You don't try to make it right with the customer, you do what is easiest for you.

I've tried a lot of Chinese restaurants in Colorado. Colorado Wok has the best Sesame Chicken. They should be proud.

As a faithful customer of this restaurant for over 10 years, tonight, they lost me… We have ordered the same basic menu items every single time, this time, we paid the same amount, but got half as much food. The manager told me that I was wrong, told me that I didn’t get anything different than I always have. I could say with 100% accuracy that their new food containers do not hold the same amount of food as they used to, What used to feed three or four people now will feed two. And for $50 plus tip for the driver, we’re talking about a $60 dinner.So I called the restaurant, and I spoke to an Asian woman who claimed to be the manager, and she told me that I was wrong even though every member in my family said the same thing that there’s not the same amount of food. For $50 plus a tip you should get enough food to feed three or four people no problem. This time there wasn’t enough for three people even though we had four.. After 10 years, I know what I’m talking about, but she swore up and down that I was mistaken. There’s no mistaken the size of this container. It is not the same size …end of story. The picture shows the new container, and I only wish I had one of the old ones because they used to go straight down from the top. It’s easy to see that this can’t possibly hold the same amount as a container that goes straight down from the top.I get that restaurant needs to do things to make ends meet… But you don’t have to lie to your customers to save a buck. I told her I have no problem paying for my food. But when you only get half as much as you’ve used to… It kind of sucks when you can’t feed your family With a $50 order .

I have been on a mission to find the best Chinese in the north Denver area, and Colorado Wok is by far the best. They have the best sesame chicken I’ve ever had, and everything else I’ve had has been delicious. I especially recommend the sesame chicken, Mongolian beef, lo mein, and egg drop