Arby's - Lancaster

Ordered Crinkle Fries, got Curly fries. Fish sandwiches had hardly any lettuce or tarter sauce, and was ignored when requesting extra tarter sauce. Bad experience this time.

The food was great!! The service wasn't the greatest at all!! The cashier that took my order wasn't very friendly and acted like she really hated her job! She never told me my total instead I had to see it on the register window. Never said thank you, have a good day or anything just walked off. So yea that wasn't great customer service at all. But the restaurant overall was okay other than the cashier. I would visit them again bc hopefully she's not the only cashier they have and other ones are more friendlier than her.

Picked up at the drive through window, not all the food in bag, and not the 1st time either....

Ordered a smokehouse brisket got home and see that they intentionally gave me a classic roast beef instead. I know it was intentional because they tried to put onion strips on it and put it in the smokehouse brisket carton, specific for that sandwich and when we called back up there they immediately knew who I was and why we called.

Useless.Useless. I got brought home food. Whoever is working tonight, this exact shift, needs to be fired. There were 2 cars in the line that waited for 30 minutes. My order was incredibly simple, I wanted an Arby’s roast beef with added Swiss cheese. They could not do that. Instead they decided to give us 2 unwanted bacon cheese turkey or whatever sandwiches, with onions and everything else you can imagine on it that comes on it instead of doing the very simple task they were asked and paid to do. I am sick with the flu. Anyway, the one thing we got that we asked for looks like this. Someone must have grabbed it in their fist and squeezed it before serving it.Would you eat this?