Qdoba Mexican Eats - Lancaster

During our visit to Pittsburgh for a religious ceremony and a political event, we started to feel hungry along the way and stumbled upon this hidden gem by the highway. The bowl we ordered was incredibly fresh, featuring delicious plant-based meat. The service was excellent, and our server was generous with the portions. Overall, it was a wonderful experience!

While we waited for our food, which took a good 15 minutes, we had to listen to the three employees complain about having to prepare it for us. The wait wouldn’t have been an issue if the restaurant had been busy, but we were literally the only two customers there! The two staff members kept arguing over who should make our food, as neither of them wanted to do it. I have honestly never felt so uncomfortable in a restaurant before! I really hope management addresses this matter to prevent it from happening again, because it’s clear that you’re going to lose a lot of business if things don’t improve.

The Mexican food here is pretty good, similar to Chipotle where you get to choose your ingredients. The girl at the counter was very nice and took the time to explain all the options. However, the restaurant itself was quite dirty. There were no clean tables available, so we had to choose one and clean it ourselves. It was slow, so there really was no excuse for the state of the dining area. While we were eating, a staff member started wiping down tables and stacking chairs on top of them as if they were closing, even though we still had about 90 minutes until closing time. They were slamming the chairs down right next to us, which felt really rude and disruptive. Because of this experience, I'll be looking for a different place to eat next time.

I will update this review from 09/09/22: I'm not quite sure what happened since my review 7 months ago (new manager, maybe), but this place has gone downhill. I've been a few times since my last review and both times I was disappointed. I understand that certain things are in short supply, but guacamole? Really? Both times I was told we were from Guacamole. This last time, I'm sorry we don't have grilled vegetables, you have to wait about 20 minutes. I mean, I order a veggie bowl, so Veggies and Guac are important. Most stainless steel tubs were more than half empty, a few of them completely empty. The food area and the floor were dirty. I wanted pinto beans and the server had to fish some kind of white paper from the container. She said okaaaay, pulled it out with her hand (glossy) and threw it on the ground. The bathroom was dirty and the stable was made of toilet paper. The dining area was also... Food on the ground, left over food and utensils on the tables.... Both of my last visits could not be added to my account because the app didn't work. No one seemed to be interested in that. The team in Teamwork is missing. Someone asked the manager about something and she was back, screamed back, and servers at the front were visible rolling their eyes, sharp. Obviously, a bad management fits, and they all seem harassed by the fact that they work there. I'll find another place now. For $24 for two bowls it is worth going out. Good food, very fresh. Also in the restaurant very clean. A kind of this area's answer to Chipotle, but I like the taste better. Prices are appropriate for the quantity of food.

If I could give zero stars, I would. Because the staff at this point does not deserve the 4 star rating that Google Maps gave them! First impression we were met with a huge pile of dirt at the beginning of the line and a terrible smell when entering. When we ordered the Steakfajita quesadilla, we got the worst attitude. They held remarks about spiting into the veggies they fried at what point the guy cooking replied Oh go before IDC. You just have to deal with your wife. So joking or not his still literally turning stomach. Then all the time we wait for our food that we stopped standing there to hear the 3 ppl work then complain about making them even for us... We waited to eat our food for a good 15 min, which is not a big thing when they were busy or something, but we were literally the only 2 ppl in the restaurant at the time! We waited that long bc the two went back and forth, who needed to make them bc, none of them wanted... I never felt so awkward in my life in a restaurant!!! I'm sure management is doing something about it, so it can be avoided in the future, I can honestly say that you lose a lot of business.